Billing Coordinator

PharMerica • Louisville, KY

2d • Hybrid

About The Position

The Billing Coordinator supports PharMerica’s pharmacy business by handling customer communications and coordinating resolutions to customer issues. The role receives inbound communications from customers and facility personnel, records details in tracking systems, resolves issues when applicable, and forwards concerns to the appropriate functional areas. The coordinator follows up on reported issues and serves as a key point of contact to support customer satisfaction.

This is a hybrid opportunity for applicants who live in or within commuting distance of Louisville, Kentucky. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma.
• Four years of inbound/outbound Call Center experience.
• Computer literacy, data entry skills, and project management skills.
• Good oral and written communication skills, detail and results orientation, problem-solving skills, and teamwork.

Nice To Haves

• Associate degree.
• Previous healthcare experience.
• Inside or outside sales experience.

Responsibilities

• Receive inbound communications from customers and facility personnel, document calls in the tracking log, gather pertinent facts, and record situations electronically.
• Resolve concerns when applicable or forward them to the appropriate functional area, then follow up on issues as a key point of contact.
• Work with other functional areas to resolve customer problems, document problems in the system database, and notify appropriate parties of actions taken or needed.
• Recognize deviations and irregularities relating to data, processes, and system requirements, and seek resolution from the originator, supervisor, or director.
• Perform outbound courtesy calls as designated by business guidelines.
• Achieve Call Center metrics.
• Maintain the confidentiality of employees’ and patients’ or residents’ demographic and medical information.
• Maintain work records and the work area according to department requirements.
• Perform other tasks as assigned.

Benefits

• DailyPay.
• Flexible schedules.
• Competitive pay.
• Shift differential.
• Health, dental, vision, and life insurance benefits.
• Company-paid short-term and long-term disability.
• Tuition assistance.
• Employee discount program.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Non-retail, closed-door environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED