Medical Office Coordinator - Hampton Health Core Physicians (40hr, Days)

Beth Israel Lahey Health • Hampton, VA

5d • Onsite

About The Position

The Medical Office Coordinator provides superior customer service to patients and clients while supporting the practice through administrative work, including telephone support, medical records, data entry, billing, and scheduling. The role handles front-office operations and assists with provider scheduling at clinic and off-site locations. It also supports billing, recordkeeping, reporting, and the overall operation of the organization.

Requirements

• High school graduate or equivalent.
• One year of experience.
• One to three years of experience in a customer service environment.

Responsibilities

• Perform daily front-office duties, including greeting patients, check-in and check-out, scheduling appointments, and answering or directing telephone calls.
• Provide patient referrals with physician direction, or ensure appropriate referrals have been obtained for required specialty-office visits.
• Review and distribute interoffice and external mail, and order and maintain supplies.
• Collect payments and assist the billing department with accurate, timely entry of charges and accounts-receivable entries.
• Participate in the collection process.
• Use department-specific software to enter patient information accurately and on time, including vaccines, test results, and surveillance information.
• Create and maintain filing systems, prepare charts, respond to records requests, scan records into the electronic medical record, and retrieve files from storage.
• Assist with provider scheduling at clinic and off-site locations.
• Generate and maintain reports using company-specific software and Excel.
• Perform other duties that support the overall operation of the organization.

Benefits

• Health, dental, and retirement plans beginning on the first day of employment.
• Career growth and leadership development opportunities across Beth Israel Lahey Health.
• Free onsite parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED