Core Physicians - Medical Office Coordinator-Urology
About The Position
The Medical Office Coordinator provides administrative support to the physician practice, clinical staff, and patients. The role handles patient scheduling and inquiries, referrals, data entry, medical-record support and maintenance, office supplies, and daily banking. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position may provide coverage at other Core offices as requested. The coordinator delivers customer service throughout patient check-in and check-out, scheduling, phone calls, and message-taking. The position also supports payment collection and posting, insurance eligibility and demographic updates, daily journal balancing, batch closing, referral coordination, and continuity of care for an assigned care team. The coordinator maintains patient comfort and confidentiality and follows applicable standard work and organizational standards.
Requirements
- High school graduation or equivalent.
- 1–3 years of experience in a customer service environment.
- BCLS certification within 6 months of hire.
Responsibilities
- Greet patients and perform check-in and check-out activities.
- Schedule patients, answer telephones, and take messages.
- Collect copayments and patient balances, verify insurance eligibility, and update patient demographics.
- Meet assigned performance metrics for point-of-service payments, eligibility, and denials.
- Post payment and adjustment transactions, balance the daily journal, and close batches each day.
- Prepare and deliver bank deposits when requested, in accordance with established policies and procedures.
- Mentor and train new staff when asked.
- Provide patient referrals with physician direction or ensure required referrals have been obtained for specialty-office visits.
- Assign new patients to a provider and care team to establish a care partnership.
- Maintain scheduling consistency and continuity of care for the assigned care team.
- Follow standard work protocols and complete order and referral reconciliation when requested.
- Protect patient comfort and confidentiality and respond sensitively to patient and family concerns while maintaining a therapeutic environment.
- Provide coverage for other Core offices as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
