Medical Office Assistant - Urology Owensboro

Owensboro Health•Owensboro, KY

2d•Onsite

About The Position

The Medical Office Assistant performs clinical and administrative tasks related to patient registration, assessments, and scheduling, with emphasis on patient access and satisfaction, accurate information, and patient assistance. The role requires maintaining confidentiality, professionalism, and ethical behavior. The employee works under general supervision and applies advanced skills and knowledge in the area of specialization while using critical thinking and decisive judgment in a potentially stressful environment. Duties include scheduling and rescheduling appointments and diagnostic testing; collecting and recording vital signs; performing basic diagnostic procedures and specimen collection; monitoring and communicating changes in patient condition; documenting care; maintaining equipment, medical supplies, and examination areas; and assisting with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse. The position also includes registration, check-out, pre-certifications, pre-procedure instructions, appointment confirmations, patient preparation, and greeting patients. Administrative responsibilities include accepting payments and co-pays, potentially reconciling receipts, communicating with patients and other stakeholders, managing calls and information requests, arranging admissions as appropriate, and handling records in accordance with policies and authorization requirements. The role may also involve communication with referring facilities regarding transfers, database entry and verification, and preparing records for archival or destruction. This is a full-time position at Owensboro Health Regional Hospital in the Urology Owensboro department. The stated work hours are 8:00 a.m. to 5:00 p.m.; weekend requirements are listed as not applicable. A high school diploma, GED, or higher is preferred. BLS certification is required within 90 days of employment. The stated ABR-OE credential requirement applies after obtaining 24 months of qualifying health care facility experience within the last 36 months under the supervision of a licensed health care provider, and is to be met within 120 days of that experience threshold.

Requirements

No prior work experience is required.
High school diploma, GED, or higher is preferred.
ABR-OE credential from the American Association of Medical Assistants (AAMA) is required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
BLS certification as a Basic Life Support Healthcare Provider is required within 90 days of employment in this position.
Critical thinking skills and decisive judgment are required.
Must be able to work in a stressful environment and take appropriate action.
Must maintain confidentiality, professionalism, and ethical behavior.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs.
Perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition.
Document patient care provided.
Maintain equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-pays, and other service fees during registration; reconcile co-payments and cash receipts at shift end when required.
Communicate with insurance companies, external agencies, patients, physicians, team members, and, as applicable, referring facilities regarding transfers.
Arrange hospital admissions as appropriate.
Answer internal and external calls and respond to patient information requests in accordance with regulatory requirements and facility policies.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and obtain properly executed release-of-information forms when needed.
File new and returned records, identify and document missing records, and enter and verify information in computer databases.
Prepare records for archival or destruction, initiate retrieval and return of archived records, and follow up on retrieval delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet arriving patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.
Support the organization’s mission, vision, core commitments, and business interests, and comply with organizational policies and procedures.