Medical Office Assistant - Pulmonology Owensboro

Owensboro Health•Owensboro, KY

1d•Onsite

About The Position

The Medical Office Assistant in Pulmonology is responsible for clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, accurate information, patient assistance, confidentiality, professionalism, and ethical behavior. The position works under general supervision and requires critical thinking, decisive judgment, and the ability to take appropriate action in a stressful environment. The assistant supports patient care and office operations by scheduling appointments and diagnostic testing, collecting vital signs and specimens, performing basic diagnostic procedures, documenting care, maintaining equipment and examination areas, and assisting with assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse. Administrative duties include registration and checkout, handling payments, communicating with patients and other parties, processing records and information, and supporting admissions and patient procedures as appropriate. This is a full-time position at Owensboro Health Regional Hospital in the Pulmonology Owensboro department. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with no weekend requirement. The position is 1.0 FTE (80 hours per pay period).

Requirements

No prior work experience is required.
High school diploma, GED, or higher is preferred.
ABR-OE credential from the American Association of Medical Assistants (AAMA) is required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
Basic Life Support (BLS) Healthcare Provider certification is required within 90 days of employment in this position.
Critical thinking skills and decisive judgment are required.
Must be able to work in a stressful environment and take appropriate action.
Applies more advanced skills and knowledge in the area of specialization.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs.
Perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition.
Document patient care provided.
Maintain medical equipment and supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-pays, and other service fees during registration; reconcile co-payments and cash receipts at the end of shifts when required.
Communicate with insurance companies, external agencies, patients, physicians, and team members.
Communicate with referring facilities regarding patient transfers when required.
Arrange hospital admissions as appropriate.
Answer internal and external calls; handle requests for patient information in accordance with accountability requirements, regulations, and facility policies and procedures.
Maintain examination areas.
Perform patient registration and checkout, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and obtain properly executed release-of-information forms when necessary.
File new and returned records according to established systems and policies, and identify and document missing records.
Enter information from various sources into computer databases; verify entries using printouts or reports and correct errors as needed.
Prepare records for archival or destruction according to policies and procedures; initiate retrieval and return of archived records and follow up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet arriving patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.
Support the organization's mission, vision, core commitments, and business interests; follow organizational policies and procedures and act consistently with a culture of compliance, safety, and high reliability.