Medical Office Assistant - Occupational Health Owensboro

Owensboro Health•Owensboro, KY

1d•Onsite

About The Position

The Medical Office Assistant is responsible for clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, accurate information, and patient assistance while maintaining confidentiality, professionalism, and ethical conduct. The position works under general supervision and requires critical thinking and decisive judgment in a potentially stressful environment. The assistant supports patient care under the supervision of a physician, nurse practitioner, physician assistant, or nurse, and performs a range of registration, scheduling, records, and clinic-support duties. The role also supports Owensboro Health’s mission, vision, core commitments, and business interests, and follows organizational policies and procedures while promoting compliance, safety, and high reliability.

Requirements

No prior work experience is required.
High school diploma, GED, or higher is preferred.
BLS certification as a Basic Life Support Healthcare Provider is required within 90 days of employment.
Requires critical-thinking skills and decisive judgment.
Must be able to work in a stressful environment and take appropriate action.
Applies advanced skills and knowledge in the area of specialization.
Works under general supervision.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs; perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition and document patient care given.
Maintain equipment and medical supplies by reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-pays, and other service fees during registration; reconcile co-payments and cash receipts at the end of shifts when required.
Communicate with insurance companies, external agencies, patients, physicians, and team members; communicate with referring facilities about patient transfers when required.
Arrange hospital admissions as appropriate.
Answer internal and external calls, handle requests for patient information, and disclose information in accordance with regulatory requirements and facility policies.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and obtain properly executed release-of-information forms when necessary.
File new and returned records according to established systems and policies; identify and document missing records.
Enter information from various sources into computer databases, verify entered data, and correct errors found in printouts or reports.
Prepare records for archival or destruction according to policy; initiate retrieval and return of archived records and follow up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet arriving patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.
Perform order entry for standing orders only when required.
Adhere to organizational policies and procedures and act consistently with a culture of compliance, safety, and high reliability.