Medical Office Assistant - Primary Care Owensboro Healthplex

Owensboro Health•Owensboro, KY

1d•Onsite

About The Position

The Medical Office Assistant performs a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, accurate information, and patient assistance while maintaining confidentiality, professionalism, and ethical conduct. The position works under general supervision and requires critical thinking and decisive judgment, including the ability to take appropriate action in a stressful environment. The assistant supports patient care under the supervision of a physician, nurse practitioner, physician assistant, or nurse. Duties include basic assessments and procedures, patient preparation, documentation, scheduling, registration, records management, communications, and maintaining equipment and examination areas. The role also supports Owensboro Health’s mission, vision, core commitments, compliance, safety, and high-reliability culture. This is a full-time position (1.0 FTE; 80 hours per pay period) at Primary Care Owensboro Healthplex. The schedule is every Tuesday and Thursday and every other Wednesday, 7:30 a.m.–4:30 p.m. No experience is required. A high school diploma, GED, or higher is preferred. Required credentials include ABR-OE under the stated experience and timing conditions and BLS certification within 90 days of employment.

Requirements

No work experience is required.
High school diploma, General Equivalency Diploma (GED), or higher is preferred.
ABR-OE credential from the American Association of Medical Assistants (AAMA) is required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
BLS certification as a Basic Life Support Healthcare Provider is required within 90 days of employment in this position.
Critical thinking skills and decisive judgment are required.
Must be able to work in a stressful environment and take appropriate action.
Must apply advanced skills and knowledge in the area of specialization.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs.
Perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition.
Document patient care provided.
Maintain equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-pays, and other service fees during registration; reconcile co-payments and cash receipts at the end of shifts when required.
Communicate effectively with insurance companies, external agencies, patients, physicians, and team members.
Communicate with referring facilities regarding patient transfers when required.
Arrange hospital admissions as appropriate.
Answer internal and external calls; handle requests for patient information in accordance with regulatory requirements and facility policies and procedures.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and obtain properly executed release-of-information forms when necessary.
File new and returned records according to established systems and policies, and identify and document missing records.
Enter information from various sources into computer databases; check printouts and reports for errors and correct them as required.
Prepare records for archival or destruction according to policies and procedures; initiate retrieval and return of archived records and follow up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.
Adhere to organizational policies and procedures and conduct work consistently with a culture of compliance, safety, and high reliability.