Medical Office Assistant - Urology Owensboro

Owensboro Health•Owensboro, KY

1d•Onsite

About The Position

The Medical Office Assistant performs clinical and administrative tasks related to patient registration, assessments, scheduling, and patient assistance. The role emphasizes patient access and satisfaction, accurate information, confidentiality, professionalism, and ethical conduct. The position works under general supervision and requires critical thinking and decisive judgment, including the ability to act appropriately in a stressful environment. The assistant supports patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse, and prepares patients for medical procedures as appropriate. This is a full-time position in the Urology Owensboro department at Owensboro Health Regional Hospital. The stated work hours are 8:00 a.m. to 5:00 p.m., with no weekend requirements indicated. A high school diploma, GED, or higher is preferred. No prior work experience is required. The listed credential and BLS certification deadlines are specified in the requirements.

Requirements

High school diploma, GED, or higher preferred.
No work experience required.
ABR-OE credential from the American Association of Medical Assistants (AAMA) required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
Basic Life Support (BLS) certification as a Healthcare Provider required within 90 days of employment in the position.
Critical thinking skills and decisive judgment.
Ability to work in a stressful environment and take appropriate action.
Ability to apply advanced skills and knowledge in the area of specialization.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs; perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition, and document patient care provided.
Maintain medical equipment and supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-payments, and other service fees during registration; reconcile co-payments and cash receipts at shift end when required.
Communicate effectively with insurance companies, external agencies, patients, physicians, and team members; communicate with referring facilities regarding patient transfers when required.
Arrange hospital admissions as appropriate.
Answer internal and external calls and respond to requests for patient information in accordance with regulatory requirements and facility policies and procedures.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and obtain properly executed release-of-information forms when necessary.
File new and returned records according to established systems and policies, identify and document missing records, and enter information into computer databases.
Verify computer-entered data against printouts or reports and correct errors as needed.
Prepare records for archival or destruction and initiate retrieval and return of archived records, following up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet arriving patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.
Support Owensboro Health’s mission, vision, core commitments, and business interests; follow organizational policies and procedures and act consistently with a culture of compliance, safety, and high reliability.