Medical Office Assistant - Obstetrics and Gynecology Owensboro

Owensboro Health•Owensboro, KY

About The Position

The Medical Office Assistant performs clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, accurate information, and patient assistance while maintaining confidentiality, professionalism, and ethical behavior. The position works under general supervision and requires critical thinking, decisive judgment, and the ability to act appropriately in a stressful environment. It applies advanced skills and knowledge in its area of specialization. The position is full time, 1.0 FTE (80 hours per pay period), in the Obstetrics and Gynecology department at Owensboro Health Medical Group. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; weekend requirements are listed as not applicable. A high school diploma, GED, or higher is preferred. No prior experience is required. An ABR-OE credential from the American Association of Medical Assistants is required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider. Basic Life Support Healthcare Provider certification is required within 90 days of employment. The physical demands of this clinical office/clinic position include frequent standing, walking, pushing or pulling up to 25 pounds, bending or stooping, reaching, talking, hearing, repetitive hand or arm movements, keyboard data entry, and several visual tasks. Other physical activities and lifting or carrying heavier loads are performed occasionally or rarely. Hazardous drug risk exposure is low. Employees are expected to support Owensboro Health’s mission, vision, core commitments, and business interests; follow organizational policies and procedures; and work consistently with a culture of compliance, safety, and high reliability. The listed duties and conditions describe the general nature of the role and may vary by department; related duties may be assigned as needed. The organization may change the job description, and employment remains at will.

Requirements

No prior work experience is required.
High school diploma, GED, or higher is preferred.
ABR-OE credential from the American Association of Medical Assistants required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
Basic Life Support Healthcare Provider (BLS) certification required within 90 days of employment.
Critical thinking skills and decisive judgment.
Ability to work in a stressful environment and take appropriate action.
Ability to apply advanced skills and knowledge in the area of specialization.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs.
Perform basic diagnostic procedures and collect specimens.
Monitor and communicate changes in patient condition.
Document patient care provided.
Maintain equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-pays, and other service fees during registration; reconcile co-payments and cash receipts at the end of shifts when required.
Communicate effectively with insurance companies, external agencies, patients, physicians, and team members.
Communicate with referring facilities regarding patient transfers when required.
Arrange hospital admissions as appropriate.
Answer internal and external calls; handle requests for patient information and disclose information in accordance with regulatory requirements and facility policies and procedures.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and obtain properly executed release-of-information forms when necessary.
File new and returned records according to established systems and policies, and identify and document missing records.
Enter information from various sources into computer databases; check printouts or reports for errors and correct data as needed.
Prepare records for archival or destruction according to policies and procedures; initiate retrieval and return of archived records and follow up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.
Support the organization's mission, vision, core commitments, and business interests; adhere to policies and procedures and contribute to compliance, safety, and high reliability.