Medical Coordinator Jobs

About The Position

Requirements

• At least 3 years of experience, preferably in a medical, professional association, or customer-service setting.
• Excellent customer-service and telephone skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• High standard of accuracy and attention to detail.
• Strong organizational skills.
• Database operations and data-entry skills.
• Knowledge of industry standards and practices.
• Interpersonal skills.
• Well-developed verbal and written communication and negotiation skills.
• Ability to handle multiple priorities.
• Proficiency in Microsoft Office products, including TEAM, Outlook, Word, PowerPoint, and Advanced Excel.
• Ability to follow and maintain budgets.
• Ability to work in a deadline-oriented, high-pressure environment.
• Valid state-issued driver’s license.
• Ability to communicate and work cooperatively with a wide range of internal and external individuals and adjust to constant change.
• Ability to accommodate frequent after-hours and weekend meetings, a heavy spring and fall meeting schedule, and statewide, national, or international travel.

Responsibilities

• Serve members and their office staff by providing dues billing, customer service, and support.
• Maintain membership databases and records of paid, unpaid, and lapsed members.
• Manage special projects for client organizations as approved by the Executive Director.
• Coordinate with the communications team on correspondence, newsletter articles, brochures, social media communications, and website content within assigned areas.
• Assist Association Executives with budgets, monitor income and expenses, prepare reports for executives or boards, and flag budget abnormalities with possible solutions.
• Document client processes and policies and maintain records, supplies, files, and permanent archives.
• Attend client organization meetings and events, including clinical meetings, trade shows, exhibits, seminars, and social functions, to provide on-site assistance when necessary.
• Coordinate membership recruitment and retention activities, including campaigns, brochures, and letters to delinquent members.
• Assist with Board meeting preparation by suggesting agenda items, preparing reports and materials, attending meetings, and drafting minutes when appropriate.
• Represent client organizations at meetings of affiliated organizations when the Association Executive is unavailable.
• Maintain and execute the mailing process for paper invoices.
• Process membership dues, invoices, and payments, including manual dues payments.
• Pull merchant-account reports on a monthly and ad hoc basis.
• Reconcile membership-dues status with national organizations and assist with dues-finance and payment reporting.
• Maintain organizational dues files and annually archive essential records under retention and destruction policies.
• Process client invoices and check requests as requested.
• Prepare financial and accounting reports and reconcile expenses and revenue.
• Process W-9 and 1099 requests for clients.
• Collaborate with Association Coordinators and Association Executives to share ideas, solve problems, keep current with developments in the profession, and support client membership-dues needs.
• Identify strategic opportunities to improve membership-dues processing procedures.
• Contribute to company culture through meaningful advocacy, respect for individuals’ ideas and experiences, support for colleagues, active listening, and thoughtful dialogue.
• Assist with other TEAM and PAMED initiatives and perform other assigned duties.