Team Center Coordinator - Medical/Surgical Telemetry

Cleveland Clinic

17d•Onsite

About The Position

The Team Center Coordinator works in Cleveland Clinic Martin North Hospital’s newly established Medical/Surgical unit on the second floor of the South Tower. The unit cares for patients with a range of medical conditions and patients preparing for or recovering from surgery. The coordinator provides customer service to patients, families, and visitors to support a positive healthcare experience; performs administrative and clerical duties to support efficient unit operations; and provides direct patient care under the supervision of an RN. The position works nights from 7:00 p.m. to 7:30 a.m. The role includes greeting and orienting newly admitted or transferred patients, responding to call lights, assisting with admissions, transfers, and discharges, maintaining patient records, troubleshooting unit equipment, and assisting with basic patient care. Cleveland Clinic offers opportunities for professional development, including tuition reimbursement, preceptorship, cross-unit clinical experience, and participation in shared governance initiatives.

Requirements

High school diploma or GED.
Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.
One year of recent, full-time experience in patient care or customer service; alternatively, additional education or training, current nursing-student status with at least one completed clinical rotation in an accredited nursing program, or military experience as a Hospital Corpsman (HM), Combat Medic (68W), or Medical Service Technician (4N0X1).
Experience with typing, computer training, or equivalent coursework.

Nice To Haves

Microsoft Office experience.
One year of experience as a Clinical Technician.

Responsibilities

Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
Respond to patient call lights and make rounds.
Assist with processing patient admissions, transfers, and discharges.
Help patients and families with wayfinding and direct them to available resources.
Assemble and maintain patient medical records and other patient-care documents.
Assist with unit clerical functions and troubleshoot equipment failures involving call systems, portable phones, WOWs, and other unit devices.
Provide or assist with basic patient care, including taking vital signs and weights, personal care, activities of daily living, patient transfers and transports, pulse oximetry, and point-of-care testing.
Report abnormal findings or changes in a patient's physical, mental, or emotional condition to an RN.
Help keep patient rooms clean and orderly.