Patient Care Technician (PCT) - Surgical Telemetry - Maryview Medical Center

Bon Secours Mercy Health•Portsmouth, VA

About The Position

The Patient Care Technician (PCT) provides direct patient care under the guidance of a Registered Nurse or designated health care professional, following applicable federal, state, and local regulations and organizational policies and procedures. The position is in the Surgical Telemetry department at Maryview Medical Center and is scheduled for 24 hours per week on evenings/nights. The PCT provides basic care and comfort, measures vital signs, supports personal care and hygiene, and assists with patient mobility and other unit-based duties. The technician communicates patient changes and concerns to nurses, documents care accurately and promptly when applicable, and participates in handoffs. The role emphasizes safe, therapeutic transfers, patient independence, individualized care, teamwork, and compassionate service to patients, families, visitors, and employees. Employees may also be assigned other job-related duties, subject to reasonable accommodation.

Requirements

Hold Basic Life Support (BLS) certification from the American Heart Association or another approved source, as applicable to the location; the posting states BLS is required before hire at RSFH and preferred upon hire at BSMH, but must be obtained from an approved source before direct patient care.
For BSMH locations, complete at least one of the listed qualifying pathways: nursing aide training; applicable STNA, CNA, or nurse aide state testing; a nursing program with one clinical nursing course and one clinical rotation; or one year of relevant clinical-setting experience.
For Roper St. Francis Healthcare locations, complete at least one of the listed qualifying pathways: nursing aide training; applicable STNA, CNA, or nurse aide state testing; one clinical nursing course and one clinical rotation in a nursing degree program; or one year of relevant clinical-setting experience.
Additional listed RSF pathways include graduating from an accredited high school or earning a GED and being a current Roper St. Francis teammate, with successful completion of the RSF PCT Training Program upon hire; holding a current CMA certification with the same training requirement; or being currently enrolled in or graduated from an associate’s or bachelor’s degree program in any field, with no experience requirement and successful completion of the RSF PCT Training Program upon hire.
Ability to clearly communicate with other healthcare team members and understand and follow their directions.
Knowledge of patient and healthcare safety standards and regulations, including falls, skin breakdown, suicide prevention, and environment of care.
Knowledge and demonstration of infection prevention and transmission-based precautions.
Understanding of clerical duties and office-based technology.
Ability to work in a team and collect and document patient data, including vital signs, intake/output, and changes in patient condition.
Ability to provide basic hygiene and activities-of-daily-living care; assist with feeding, hydration, and nutrition; assist with bowel and bladder elimination; and assist with ambulation and patient mobility.
Ability to use clinical technology and demonstrate a compassionate, relationship-based approach to care.
Accountability for completing assigned tasks and escalating concerns through the chain of command.

Nice To Haves

Recent experience in acute care, a physician’s office, home health/hospice, or a long-term care facility is preferred, with preference for experience in the setting where the applicant is applying.
EPIC Electronic Health Record (EHR) training is preferred.
BLS Basic Life Support certification upon hire at BSMH locations is preferred, though it must be obtained from an approved source before direct patient care.

Responsibilities

Provide basic patient care, including care and comfort, vital sign measurement, personal care, and hygiene.
Assist patients with mobility, including unit-based specialty duties, using therapeutic transfer techniques that promote independence and safety.
Communicate patient changes and concerns to the nurse and serve as a liaison between patients and nurses.
Provide high-level customer service to patients, their families, visitors, and employees.
Document patient care accurately, precisely, and promptly when applicable.
Participate in handoffs and report pertinent information about patient and departmental needs when arriving and leaving.
Perform delegated tasks after competency has been validated.
Encourage patients to complete tasks as independently as possible.
Individualize care based on patients’ interests and hobbies.