Medical Assistant (MA)- Referral Coordinator

One Community Health•White Salmon, WA

4d•Onsite

About The Position

The Clinical Referral Coordinator works as both a Medical Assistant and an administrative support resource for medical teams. Duties include administrative clinical work rather than hands-on patient care, patient communication by fax, telephone, and/or computer, referral processing, insurance verification, and gathering information to support patients. The referrals team connects patients with outside services and specialty care referred by their providers. Coordinators facilitate referrals by working with local specialty offices and clinics to ensure the necessary information is provided so patients can schedule appointments and receive care. This is a full-time position located primarily at the White Salmon, Washington clinic. Compensation starts at $23.00–$25.00 per hour, based on experience and certification. An additional $0.75 per hour is offered for bilingual proficiency in English and Spanish. The position also receives an extra $10.00 for each hour worked on Saturdays.

Requirements

High school graduate or GED.
Graduate of an accredited Medical Assisting program.
At least one year of experience working as a Medical Assistant in a clinic or hospital setting.
Current CPR/BLS certification in accordance with OCH policy.
At least two years of clerical, reception, administrative, or secretarial experience in a medical/dental setting, healthcare insurance organization, or high-volume office environment; or an equivalent combination of education and work experience.
Knowledge of and compliance with HIPAA and privacy laws.
Proficient computer skills, including Microsoft Word, Excel, and Outlook, Epic EHR, and EPM systems.
Knowledge of medical terminology.
Ability to work with initiative, energy, and effectiveness in a fast-paced environment, remaining calm and effective under pressure and in emergency situations.
Ability to work in a team, independently, and/or in a self-directed manner, while being a positive, effective, patient-centered team player.
Knowledge of customer service and workplace safety.
Ability and willingness to work in a dynamic and changing community health care environment.
Ability to prioritize and organize work across multiple, sometimes competing timelines, and meet team and organizational goals safely and with a high level of quality.
Successful relationship management skills with multidisciplinary teams in a diverse, multicultural environment.
Willingness to travel between clinic locations as needed.

Nice To Haves

Bilingual in Spanish and English.
Experience working in a clinic, such as family practice or pediatrics, hospital, or pharmacy.
Experience working with low-income, multi-ethnic populations.

Responsibilities

Provide administrative Medical Assistant support, including clinical work that does not involve hands-on patient care.
Communicate with patients by fax, telephone, and/or computer.
Process referrals to outside services and specialty care.
Verify insurance and gather information to support patients.
Coordinate with local specialty offices and clinics to ensure referral information is provided so patients can schedule appointments and access care.
Travel between clinic locations as needed.
Prioritize and organize work across multiple and sometimes competing timelines, meeting team and organizational goals safely and with quality.

Benefits

Medical, dental, and vision insurance.
Life, long-term disability, accident, and critical illness insurance.
Empower Retirement 401(k).
200 hours of paid time off (PTO), plus six paid holidays.
Employee Assistance Program (EAP).
LifeMart employee discounts.
Employee wellness events and team challenges.
Bilingual differential of $0.75 per hour for proficiency in English and Spanish.
Weekend differential of an additional $10.00 for each hour worked on Saturdays.

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