Medical Referral Coordinator

Eye Associates Of New Mexico • Albuquerque, NM

7d

About The Position

Eye Associates of New Mexico is seeking a Clinical Referral Coordinator I to join its Referral Services team. The role applies ophthalmic knowledge to review and process referrals, coordinate patient appointments, communicate with patients and referring providers, and help determine appropriate scheduling timeframes. The coordinator works remotely and/or in-office and collaborates with patients, EANM providers and clinical staff, outside referring providers, and other departments.

The position is responsible for day-to-day review of referrals and medical records, working with subspecialty teams to determine appropriate scheduling and instructions for referred patients, and supporting smooth, timely transitions into care. The role also requires maintaining ophthalmic certification and participating in continuing education. Travel to EANM locations, meetings, or events may be needed, as may occasional before- or after-hours meetings and events.

Requirements

• High school diploma or equivalent.
• Certified Ophthalmic Assistant (COA) certification or higher and a minimum of 2 years of direct clinical experience, or CCOA certification and a minimum of 2 years of direct referral experience.
• Strong verbal and written communication skills.
• Excellent customer service and organizational skills.
• Strong computer skills.
• Critical-thinking, problem-solving, and clinical decision-making abilities.
• Ability to work effectively with physicians and clinical teams, internally and externally.
• Ability to collaborate as part of a team while remaining self-motivated when working independently.
• High level of professionalism.
• Willingness to travel to EANM locations, meetings, or events as needed.
• Availability for occasional before- or after-hours meetings and events.

Nice To Haves

• Knowledge of EANM subspecialties is encouraged.

Responsibilities

• Review and process incoming patient referrals and supporting medical documentation.
• Contact patients to coordinate and schedule referral appointments.
• Help determine appropriate scheduling timeframes, subspecialty placement, and appointment preparation needs.
• Screen and process urgent referrals to support timely clinical review and scheduling.
• Communicate with external referral sources regarding the status and disposition of referred patients.
• Maintain referral tracking information in applicable patient and referral systems.
• Coordinate incoming and outgoing referrals between EANM providers and external referral sources.
• Notify clinical staff of appointments and information needed to prepare for patient visits.
• Communicate professionally with patients, physicians, clinical staff, and outside providers by phone and electronic communication.
• Coordinate timely transfer of consult and patient-care calls to EANM physicians.
• Review incoming records from co-managing providers and assist with provider communication when patient-specific questions arise.
• Maintain communication with internal and external providers regarding patient medications, diagnoses, and treatment as needed.
• Assist with scanning, indexing, sorting, and routing patient records and clinical documentation.
• Work with Patient Accounting regarding insurance eligibility and other insurance needs associated with referrals.
• Document relevant details of ocular complaints when needed.
• Support same-day and expedited patient scheduling and communicate with appropriate clinical teams.
• Participate in continuing education and maintain required ophthalmic certification.
• Review referrals and medical records and work with subspecialty teams to determine appropriate scheduling and additional instructions for referred patients.

Benefits

• Paid Time Off (PTO).
• 8 paid holidays, including the day after Thanksgiving and Christmas Eve.
• Medical, dental, and vision benefits.
• 401(k).
• Education assistance.
• Company-paid life insurance.
• Company-paid AD&D insurance.
• Additional benefits; eligibility varies by full-time or part-time status. Listed benefits apply to employees with .75 FTE status or higher.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED