Referral Coordinator

The US Oncology Network•Springfield, OR

5d•Onsite

About The Position

The Breast Referral Coordinator serves as the primary point of contact for incoming breast specialty referrals and patient access coordination. The role manages referral intake, gathers and reviews clinical documentation, coordinates patient appointments, and facilitates communication among patients, referring providers, physicians, imaging departments, and multidisciplinary care teams. The coordinator helps patients move efficiently through the diagnostic and treatment continuum while providing customer service and support throughout their care journey. The role supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values. The general pay scale at WVCI is $20.00–$36.87. The actual hiring rate depends on factors including prior work experience, education, job and position responsibilities, location, work performance, and internal equity. This is a full-time, 1.0 FTE, onsite position in Eugene/Springfield, Oregon.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology, referral management, insurance verification, and healthcare documentation processes.
Proficiency with electronic health records, scheduling systems, and Microsoft Office applications.
Strong organizational, communication, and customer service skills, including the ability to manage multiple priorities.
Ability to collaborate with providers, clinical staff, referring offices, and external partners while maintaining confidentiality and attention to detail.
Ability to meet the role's physical demands, including handling and lifting patients, standing and walking for extensive periods, and occasionally lifting and carrying items weighing up to 40 pounds.
Corrected vision and hearing within the normal range.

Nice To Haves

Healthcare-related education.
Certificate of graduation from an accredited Medical Assistant program or NCMA certification.

Responsibilities

Receive, review, and manage breast specialty referrals from providers, hospitals, imaging centers, and external healthcare organizations.
Obtain, verify, and track clinical documentation, including imaging, pathology reports, medical records, insurance information, and referral materials.
Coordinate timely scheduling of new patient consultations and follow-up appointments based on provider availability and clinical urgency.
Serve as the primary liaison among patients, referring providers, physicians, imaging departments, and care teams to support access to care.
Communicate referral status, appointment information, preparation instructions, and required documentation to patients and referring offices.
Monitor referral work queues and manage referrals from receipt through consultation completion to support timely patient access.
Identify and resolve barriers to care in collaboration with internal departments and external partners.
Perform other duties as assigned.