Referral Coordinator

Intermountain Health • Lafayette, LA

5d • $19 - $28 • Onsite

About The Position

The Referral Coordinator executes patient referrals as indicated by physicians, seeks insurance authorization as required, and notifies patients. This role ensures patients are cleared for specialty-service office visits by resolving pre-certification, registration, and case-related concerns before appointments. It verifies insurance coverage, obtains needed authorizations, gathers information about patients’ financial obligations, completes and faxes referral paperwork, and informs patients about referral details and specialist contact information. The coordinator also serves as a liaison among hospitals, physicians, health plans, vendors, patients, and other referral sources, and covers the PSR position as needed. The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., at Lafayette Clinic in LaFayette, Colorado.

Requirements

• High school diploma or equivalent.
• One year of front office or revenue cycle experience in a healthcare organization.
• Ability to see and read information, labels, and monitors, identify equipment and supplies, and assess customer needs.
• Ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity to manipulate complex and delicate equipment with precision and accuracy, including frequent use of computers, phones, and cables.
• Ability to lift and use a full range of movement to transport, pull, and push equipment; work on hands and knees; bend; and lift and carry supplies and equipment, including heavy items.

Nice To Haves

• Experience processing insurance authorizations.
• Demonstrated ability to work independently.
• Demonstrated problem-solving skills.

Responsibilities

• Obtain referral requests from physicians.
• Ensure patients are cleared for specialty-service office visits and resolve pre-certification, registration, and case-related concerns before appointments.
• Verify patients’ insurance coverage and obtain authorizations when needed.
• Gather relevant information from insurance carriers, financial counselors, and ancillary staff to determine patients’ financial obligations for services.
• Complete referral paperwork, make copies, and fax it to the medical office.
• Contact patients with referral information, including the specialist’s name, location, and telephone number.
• Return referrals to physicians for signature of completion.
• Act as a liaison among hospitals, physicians, health plans, vendors, patients, and other referral sources.
• Cover the PSR position as needed.
• Promote the mission, vision, and values of SCL Health and follow service behavior standards.
• Perform other duties as assigned.

Benefits

• Benefits eligible.
• A comprehensive benefits package intended to support well-being across physical, mental, and spiritual health, and to foster a sustainable culture of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED