Referral Coordinator

Eastern Nephrology Associates • Wilmington, NC

11d • $16 - $19 • Onsite

About The Position

The Referral Coordinator coordinates referral operations, including pre-certifications and appointment scheduling. This is an on-site, patient-facing role requiring in-office presence for real-time collaboration with providers, interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA. The position schedules incoming new-patient referrals and ultrasound procedures, schedules outgoing referrals initiated by in-house providers, follows up to confirm appointments are kept and recorded in the EMR, closes referrals in work queues, and serves as backup Patient Services Representative. The role has no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization, and communications, or completion of a medical secretarial program may be substituted for equivalent experience.
• At least one year of experience as a Patient Services Representative in a nephrology setting.
• Two years of experience in a medical office or clerical setting, including working knowledge of medical terminology, scheduling, and patient communications.
• Knowledge of HIPAA and other compliance requirements.
• Demonstrated knowledge of Microsoft Word, Outlook, Teams, and an EHR system.
• Ability to communicate well with physicians, staff, and the public.
• Valid driver's license and reliable transportation to support offsite locations as necessary.
• Ability to maintain confidentiality, attention to detail, and excellent records maintenance.
• Ability to work independently, make decisions, evaluate situations, manage multiple tasks and interruptions, and organize resources and priorities.
• Competencies include ethics, communication, discretion and diplomacy, time management, and adaptability/flexibility.

Responsibilities

• Schedule incoming new-patient referrals and ultrasound procedures.
• Schedule outgoing referrals initiated by in-house providers.
• Follow up on scheduled referrals to ensure appointments are kept and recorded appropriately in the EMR.
• Close referrals in work queues.
• Serve as backup Patient Services Representative.
• Maintain confidentiality of patients and their medical information.
• Attend and complete required in-service training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED