Course Coordinator

MEDICAL PRIORITY CONSULTANTS INC•Salt Lake City, UT

2d•Hybrid

About The Position

The Course Coordinator works with other team members to coordinate data entry and customer service for 250–350 training classes per month worldwide. The role ensures that classes, related tasks, and correspondence are handled accurately, professionally, and on time from beginning to end. It operates on a hybrid work model and may require occasional travel of less than 25%.

Requirements

At least 1 year of experience in customer service or data entry.
Ability to communicate and coordinate with internal and external contacts professionally.
Ability to handle client, customer, and instructor questions and issues and to manage course-related tasks accurately and promptly.

Nice To Haves

3 years of experience in any of the stated areas.
Direct client interaction in a non-visual environment.
Experience using call center software with phone, email, and live chat functionality.
Experience using Learning Management Systems (LMS).

Responsibilities

Develop and maintain cooperative, professional communication with internal and external contacts at all levels, including liaising with agencies as needed.
Resolve questions and issues from clients, customers, and instructors, addressing urgent issues quickly and effectively.
Make outbound calls to clients, attendees, and instructors as needed to support course success.
Coordinate course entry, advertising, and follow-up with host agencies and internal resources to secure suitable dates and resources.
Manage course updates, including cancellations, and issue appropriate refunds or vouchers when necessary.
Generate electronic class materials and enter class-material shipping requests as needed.
Resolve issues involving missing or inaccessible class materials.
Manage course registrations.
Perform quality assurance across all aspects of course management.
Provide proactive course coordination support to the Regional Account Team, Resource Management, and Project Management Team.
Perform other duties as assigned.