Course Coordinator

Medical Priority Consultants•Salt Lake City, UT

1d•Hybrid

About The Position

The Course Coordinator works with other team members to coordinate data entry and customer service for 250–350 training classes per month worldwide. The role ensures that upcoming classes, related tasks, and correspondence are handled accurately, professionally, and on time from beginning to end. The position operates on a hybrid work model and may require occasional travel of less than 25%.

Requirements

At least 1 year of experience in customer service or data entry.
Ability to sit at a desk for extended periods, with occasional movement, standing, and walking.
Ability to use arms, hands, or fingers rapidly to handle or manipulate objects and operate equipment, tools, or instruments requiring fine eye-hand coordination.
Ability to occasionally bend, crouch, stretch, or crawl.
Ability to regularly lift 10–25 pounds and occasionally lift up to 50 pounds.
Ability to occasionally climb ladders.

Nice To Haves

Preferably 3 years of experience in a relevant area.
Experience with direct client interaction in a non-visual environment.
Experience using call center software with phone, email, and live chat functionality.
Experience using Learning Management Systems (LMS).

Responsibilities

Communicate cooperatively and professionally with internal and external contacts at all levels, including liaising with agencies as needed.
Resolve questions and issues from clients, customers, and instructors, addressing urgent matters quickly and effectively.
Make outbound calls to clients, attendees, and instructors as needed to support course success.
Enter and advertise courses and follow up with host agencies and internal resources to secure suitable dates and resources.
Manage course updates, including cancellations, and process appropriate refunds or vouchers when necessary.
Generate electronic class materials as needed and enter shipping requests when required.
Resolve issues involving missing or inaccessible class materials.
Manage course registrations.
Perform quality assurance across all aspects of course management.
Provide proactive course coordination support to the Regional Account Team, Resource Management, and Project Management Team.
Perform other duties as assigned.