Coordinator of Patient Administration - Richmond, VA

ZOLL Medical Corporation•Richmond, VA

3d•$50,000 - $55,000•Onsite

About The Position

This field-based position is responsible for increasing revenue attainment and resolving cases involving the continued provision of ZOLL products and services. The Coordinator works with physicians, healthcare professionals, and support staff to ensure ZOLL medical devices continue to be provided for clinically appropriate cases. The role includes assessing patients’ plans of care and potential transitions, coordinating with providers and internal teams, managing documentation and follow-up, and supporting reimbursement and billing outcomes within an assigned geography. The position requires daily work in hospitals, doctors’ offices, and other medical establishments within the assigned territory, with approximately 80% travel. Occasional atypical hours, including evenings and weekends, may be required based on business needs. The annual salary range is $50,000 to $55,000.

Requirements

High school diploma or GED required.
Bachelor’s degree from a four-year college or university, or an equivalent combination of education and sales experience.
Ability to navigate hospital and clinic/practice environments, including hospital flow and document collection, and to interact competently and confidently with providers and patients.
Valid driver’s license required.
Ability to plan proactively and work autonomously while collaborating and communicating closely with others.
High sense of urgency and flexibility with scheduling.
Superior organizational skills and ability to multitask.
Problem-solving mentality and accountability for tasks from beginning to end.
Effective team player who can also work independently and is strongly self-motivated.
Ability to work occasional atypical hours, including evenings and weekends, based on business needs.

Nice To Haves

Healthcare or medical device experience, including clinical or billing experience.
Proficient working knowledge of Microsoft Office, including Power BI, Excel, Word, and Outlook, and customer relationship management systems such as Salesforce.com or Dynamics.

Responsibilities

Visit ZOLL customers and accounts in the field to support continuity of ZOLL medical devices for clinically appropriate cases.
Independently and collaboratively bring patient cases to the attention of office staff and healthcare providers as appropriate, using clinical judgment and knowledge of ZOLL devices to prioritize care plans, transitions, reorder documentation, and potential end of use.
Use individualized analysis and the Plan of Care to inform providers or staff about patients’ next levels of care and how ZOLL devices may contribute.
Collaborate with ZOLL TM/RM to ensure patients in the assigned geography receive appropriate service with minimal disruption.
Manage follow-up with other departments, including National Accounts, to support payer-related efficiencies.
Maintain working knowledge of clinical and other value propositions for ZOLL products and services.
Ensure timely processing of required documentation to prevent service and product delays and reduce risk to recurring revenue streams.
Develop and maintain working knowledge of varied payer requirements and ensure compliance to increase reimbursement realization.
Educate and train hospital and office staff on medical device order requirements and workflows.
Improve claims billing yield within assigned accounts and geography.
Assist with departmental projects and special tasks when assigned.
Meet and maintain acceptable performance metrics.
Comply with Standard Operating Procedures and maintain working knowledge of applicable healthcare regulations, particularly HIPAA.
Participate in reasonable work activities assigned by management and perform additional duties as assigned.
Work daily in hospitals, doctors’ offices, and other medical establishments within the assigned territory, traveling approximately 80% within a defined geography.