Coordinator of Patient Administration - Richmond, VA

ZOLL Medical•Richmond, VA

1d•Onsite

About The Position

This field-based role is responsible for increasing revenue attainment and resolving cases involving the continued provision of ZOLL products and services. The Coordinator works with physicians, healthcare professionals, hospital and office staff, and other ZOLL teams to support clinically appropriate use of ZOLL medical devices and continuity of patient care within assigned accounts and geography. The role requires independently assessing patient plans of care, potential transitions of care, reorder documentation, and possible end of use. The Coordinator advises providers and staff, supports timely documentation and reimbursement, and provides education on device-order requirements and workflows. The position includes daily work in hospitals, doctors’ offices, and other medical establishments, with approximately 80% travel within an assigned territory. Occasional evening or weekend work may be needed based on business needs.

Requirements

High school diploma or GED.
Valid driver’s license.
Ability to plan proactively and work autonomously while collaborating and communicating with others.
High sense of urgency and flexibility in scheduling.
Strong organizational skills and ability to multitask.
Problem-solving mentality and accountability for tasks from beginning to end.
Ability to work independently with self-motivation and contribute as an effective team player.
Ability to work in hospital and clinic/practice environments, including navigating hospital workflows, collecting documents, and interacting confidently and competently with providers and patients.
Willingness to travel approximately 80% within an assigned geography.
Occasional availability to work atypical hours, including evenings and weekends, based on business needs.

Nice To Haves

Bachelor’s degree from a four-year college or university, or equivalent combination of education and sales experience.
Healthcare or medical-device experience, clinical or billing.
Proficient working knowledge of MS Office, including Power BI, Excel, Word, and Outlook.
Proficient working knowledge of customer relationship management systems such as Salesforce.com or Dynamics.

Responsibilities

Visit ZOLL customers and accounts in the field to support continuity of ZOLL medical devices for clinically appropriate cases.
Work independently and collaboratively with office staff and healthcare providers to bring patient cases to their attention as appropriate.
Prioritize patient care plans, potential transitions of care, reorder documentation, and possible end of use, and advise providers or staff on the best path forward.
Use individualized analysis and patient plans of care to inform providers or staff about patients’ next level of care and the potential role of ZOLL devices.
Collaborate with ZOLL TM/RM to ensure patients in the assigned geography receive appropriate service with minimal disruption.
Manage follow-up with other departments, including National Accounts, as they work with payers to improve efficiencies.
Maintain working knowledge of clinical and other value propositions of ZOLL products and services.
Process required documentation in a timely manner to prevent delays in services and products and reduce risk to recurring revenue.
Maintain knowledge of varied payer requirements and ensure compliance to support reimbursement payments to the company.
Educate and train hospital and office staff on medical-device order requirements and workflows.
Improve claims billing yield within assigned accounts and geography; eligibility for potential bonus incentives is based on this performance.
Assist with departmental projects and special tasks when assigned.
Meet acceptable performance metrics, comply with Standard Operating Procedures, and maintain knowledge of applicable healthcare regulations, particularly HIPAA.
Participate in reasonable work activities assigned by management and perform additional duties as assigned.