Coordinator of Patient Administration - San Antonio

ZOLL Medical•San Antonio, TX

4d•Onsite

About The Position

The Coordinator of Patient Administration is a field-based position responsible for increasing revenue attainment and resolving cases involving the continued provision of ZOLL products and services. The role works with physicians, other healthcare professionals, and support staff to ensure appropriate continuity of medical-device services for patients across assigned accounts and a defined geography. The coordinator visits customers and accounts, evaluates patient plans of care and potential transitions, and works independently and collaboratively with providers and office staff to determine appropriate next steps. The role coordinates with ZOLL Territory Managers and Regional Managers and other departments, including National Accounts, to support patient service, payer follow-up, timely documentation, and reimbursement. It also provides education and training to hospital and office staff on device-order requirements and workflows, and supports departmental projects and assigned tasks. This is a field-based role requiring work in hospitals, doctors’ offices, and other medical establishments within the assigned territory, with approximately 80% travel. Occasional evening and weekend work may be required based on business needs. The annual salary range is $50,000 to $55,000, with starting salary potentially affected by geography, skills, education, experience, and other qualifications.

Requirements

High school diploma or GED required.
Bachelor’s degree from a four-year college or university, or an equivalent combination of education and sales experience.
Ability to proficiently navigate hospital and clinic/practice environments, including hospital flow and document collection, and interact competently and confidently with providers and patients.
Valid driver’s license.
Ability to plan proactively and work autonomously while collaborating and communicating closely with others.
High sense of urgency and flexibility in scheduling.
Strong organizational skills and ability to multitask.
Problem-solving mindset and accountability for tasks from beginning to end.
Ability to work effectively as a team member and independently, with strong self-motivation.

Nice To Haves

Healthcare or medical-device experience in clinical or billing work.
Proficiency with MS Office, including Power BI, Excel, Word, and Outlook.
Working knowledge of customer relationship management systems such as Salesforce.com or Dynamics.

Responsibilities

Visit ZOLL customers and accounts in the field to ensure continuity of medical-device services for clinically appropriate cases.
Independently and collaboratively bring patient cases to the attention of office staff or healthcare providers as appropriate.
Prioritize patient care plans, potential transitions of care, reorder documentation, and possible end of use using clinical judgment and knowledge of ZOLL medical devices.
Use individualized analysis and the Plan of Care to inform providers or staff about patients’ next levels of care and the potential role of ZOLL medical devices.
Collaborate with ZOLL Territory Managers and Regional Managers to ensure patients in the assigned geography receive appropriate service with minimal disruption.
Manage follow-up with other departments, including National Accounts, to support payer-related efficiencies.
Maintain working knowledge of clinical and other value propositions associated with ZOLL products and services.
Ensure required documentation is processed on time to prevent service delays and reduce risk to recurring revenue.
Maintain knowledge of varied payer requirements and ensure compliance to increase reimbursement realization.
Educate and train hospital and office staff on medical-device order requirements and workflows.
Improve claims billing yield within assigned accounts and geography; performance may qualify for bonus incentive opportunities.
Assist with departmental projects and special tasks, including Pilot Teams, when assigned.
Achieve and maintain acceptable performance metrics.
Comply with Standard Operating Procedures and maintain knowledge of applicable healthcare regulations, particularly HIPAA.
Participate in reasonable work activities assigned by management and perform additional duties as assigned.