Coordinator of Patient Administration - San Antonio

ZOLL Medical Corporation•San Antonio, TX

6d•$50,000 - $55,000•Onsite

About The Position

This field-based position is responsible for increasing revenue attainment and resolving cases involving continued provision of ZOLL products and services. The Coordinator works with physicians, other healthcare professionals, hospital and office staff, and ZOLL colleagues to support clinically appropriate patient care and continuity of medical-device services within an assigned geography. The role involves independently evaluating patient plans of care, potential transitions of care, reorder documentation, and possible end of use to determine appropriate next steps. The Coordinator educates providers and staff about patient care needs and how ZOLL products may help, collaborates with Territory Managers and Regional Managers to ensure appropriate service, and coordinates follow-up with internal departments and payers. The position also requires knowledge of varied payer requirements, timely documentation, and efforts to improve claims billing yield and reimbursement. The employee works daily in hospitals, doctors’ offices, and other medical establishments in the assigned territory, with approximately 80% travel within a defined geography. Occasional evening and weekend work may be required based on business needs. The annual salary range is $50,000 to $55,000; starting salary may depend on geography, skills, education, experience, and other qualifications.

Requirements

High school diploma or GED required.
Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience in sales.
Ability to proficiently navigate hospital and clinic/practice environments, including hospital flow and document collection, and to interact competently and confidently with providers and patients.
Valid driver's license.
Ability to plan proactively and work autonomously while collaborating and communicating closely with others.
High sense of urgency and flexibility with scheduling.
Strong organizational skills and ability to multitask.
Problem-solving mentality and accountability for tasks from beginning to end.
Ability to work independently with strong self-motivation and as an effective team player.

Nice To Haves

Healthcare or medical-device experience, including clinical or billing experience, preferred.
Proficient working knowledge of MS Office, including Power BI, Excel, Word, and Outlook, preferred.
Experience with customer relationship management systems such as Salesforce.com or Dynamics, preferred.

Responsibilities

Visit ZOLL customers and accounts in the field to support continuity of ZOLL medical devices for clinically appropriate cases.
Work independently and collaboratively with office staff and healthcare providers to bring patient cases to their attention as appropriate.
Prioritize patient care plans, potential transitions of care, reorder documentation, and possible end of use to determine and communicate the best path forward.
Use individualized analysis and the Plan of Care to inform providers or staff about patients’ next levels of care and the potential role of ZOLL medical devices.
Collaborate with ZOLL Territory Managers and Regional Managers to ensure patients receive the appropriate level of service with minimal disruption.
Manage follow-up with other departments, including National Accounts, as they work with payers to improve efficiencies.
Maintain working knowledge of clinical and other value propositions for ZOLL products and services.
Ensure timely processing of required documentation to prevent service and product delays and reduce risk to recurring revenue streams.
Maintain working knowledge of varied payer requirements and ensure compliance to increase reimbursement realization.
Educate and train hospital and office staff on medical-device order requirements and workflows.
Improve claims billing yield within assigned accounts and geography.
Assist with departmental projects and special tasks when assigned.
Meet acceptable performance metrics.
Comply with Standard Operating Procedures and maintain working knowledge of applicable healthcare regulations, particularly HIPAA.
Participate in reasonable work activities assigned by management and perform additional duties as assigned.