Patient Success Coordinator
About The Position
Hyperbaric Medical Solutions (HMS), a provider of hyperbaric oxygen therapy, is seeking a part-time Patient Success Coordinator for its Miami location in the Midtown/Design District. The primary responsibility is to create an exceptional experience for patients, caregivers, referring physicians, and people seeking information about HBOT and HMS services. The role supports the organization’s clinical, billing, and management teams and helps advance patients’ health goals. The position is primarily based at the Miami office. The candidate may also be asked to travel to HMS offices in Pinecrest and Fort Lauderdale if able. The schedule is two weekdays per week from 8:00 a.m. to 6:00 p.m.; Saturday availability from 8:00 a.m. to 2:00 p.m. is noted as a possibility. Applicants must be bilingual in English and Spanish and submit a resume with a cover letter describing relevant experience and fit for the team. Applicants should include salary requirements and, if possible, two professional references.
Requirements
- Bilingual in English and Spanish.
- Strong interpersonal skills and an outgoing, professional personality.
- Excellent collaboration and problem-solving skills.
- Excellent, welcoming telephone presence focused on providing a superior patient experience.
- Excellent written and verbal communication skills.
- Computer proficiency, including the ability to learn and work accurately across multiple systems.
Nice To Haves
- At least two years of relevant experience in healthcare office support or spa/hospitality customer service.
- Availability to travel to HMS Pinecrest and Fort Lauderdale offices.
Responsibilities
- Welcome patients with cheer, enthusiasm, and confidence.
- Help keep the office clean and tidy.
- Receive and manage phone calls.
- Assist with patient schedule management.
- Maintain clean, timely, and accurate data entry.
- Collect patient payments.
- Work closely with and report to the practice manager responsible for South Florida administrative operations.
- Coordinate with the billing department to prepare patients to receive and continue care.
- Coordinate with the clinical team to retrieve required medical records and coordinate patient care plans.
- Support management, the Medical Director, the billing manager, and colleagues with projects and other required tasks.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
