Community Success Coordinator

Haas Associates DBA EverCare Mobile Health•Meridian, ID

4d•$55,000 - $65,000•Hybrid

About The Position

EverCare Mobile Health is seeking a relationship-driven Community Success Coordinator to partner with senior living and long-term care communities, ensuring they receive exceptional service and identifying opportunities to expand access to care. This role involves managing relationships with partner communities, solving problems, and taking ownership of results. The ideal candidate thrives on autonomy, builds trust naturally, and enjoys seeing the measurable impact of their work. The mission is to restore joy to life by bringing compassionate, accessible healthcare services directly to residents.

Requirements

At least 2 years of experience managing relationships across multiple accounts, facilities, or business partners.
Ability to work without direct supervision
Ability to identify opportunities to serve
Strong communication, relationship-building, and problem-solving skills.
Experience supporting customer retention, account growth, enrollment, referrals, or service coordination.
Ability to work independently, prioritize competing responsibilities, and follow through on commitments.
Experience working with CRM platforms, spreadsheets, and reporting tools.
Valid driver’s license, clean driving record, reliable transportation, and willingness to travel 60–75% of the time, including overnight trips.
Ability to complete and IDHW and State of Oregon enhanced background check

Nice To Haves

Experience in healthcare, senior living, long-term care, hospice, home health, or behavioral health.
Background in account management, community outreach, admissions, or customer success.
Familiarity with skilled nursing facilities and assisted living communities.
Experience with Pipedrive, PointClickCare, or similar healthcare and CRM platforms.
Clinical or social services experience is a plus.

Responsibilities

Serve as the primary point of contact for assigned senior living and long-term care communities.
Develop trusted relationships with administrators, directors of nursing, social services teams, and community staff.
Conduct regular onsite visits to strengthen relationships, review resident needs, and identify opportunities for improvement.
Proactively address concerns, coordinate solutions, and ensure community partners feel supported.
Support community retention and increase resident participation in EverCare services.
Identify opportunities to expand access to care through referrals, resident engagement, and relationship development.
Lead conversations with residents, families, and authorized representatives about available services and consent to treatment.
Monitor community participation trends and develop strategies to support communities experiencing declining engagement.
Lead new community kickoff meetings and support successful service launches.
Collaborate with Operations, scheduling, clinical teams, and other internal partners to coordinate services.
Communicate provider changes, scheduling updates, and service developments to community leadership.
Help ensure referrals, consent documentation, and service requests move efficiently through established processes.
Gather community feedback and identify opportunities to improve satisfaction.
Maintain accurate relationship records, activity updates, and community engagement metrics.
Take accountability for resolving concerns and following through on commitments.
Represent EverCare professionally while promoting a positive, collaborative partnership experience.