Community Success Coordinator

Haas Associates DBA EverCare Mobile Health • Meridian, ID

3d

About The Position

EverCare Mobile Health is hiring a full-time, W-2 Community Success Coordinator to manage relationships with senior living and long-term care communities in the Treasure Valley (Boise area), Idaho. The coordinator is the primary relationship manager for assigned communities, helping ensure partners receive exceptional service and identifying opportunities to expand residents’ access to care. The role involves 60–75% travel, including occasional overnight trips, and offers flexible work-from-home options.

The coordinator builds trusted relationships with community leaders and staff, supports retention and growth, and helps coordinate service delivery with internal operational, scheduling, and clinical teams. The position also involves discussing services and consent to treatment with residents, families, and authorized representatives; tracking engagement and participation; gathering feedback; and resolving concerns. Success is measured through community visits, relationship engagement, service coordination, retention, and growth.

Compensation is listed as $55,000–$65,000 per year, with a $65,000 annual base salary also specified, plus an opportunity for quarterly performance bonuses. Other listed benefits include healthcare reimbursement, paid time off and holidays, a 401(k) plan with company match after one year, company-paid lodging and meals for approved overnight travel, and a company phone or phone allowance and fuel allotment.

Requirements

• At least 2 years of experience managing relationships across multiple accounts, facilities, or business partners.
• Ability to work without direct supervision.
• Ability to identify opportunities to serve.
• Strong communication, relationship-building, and problem-solving skills.
• Experience supporting customer retention, account growth, enrollment, referrals, or service coordination.
• Ability to work independently, prioritize competing responsibilities, and follow through on commitments.
• Experience with CRM platforms, spreadsheets, and reporting tools.
• Valid driver’s license, clean driving record, reliable transportation, and willingness to travel 60–75% of the time, including overnight trips.
• Ability to complete an IDHW and State of Oregon enhanced background check.

Nice To Haves

• Experience in healthcare, senior living, long-term care, hospice, home health, or behavioral health.
• Background in account management, community outreach, admissions, or customer success.
• Familiarity with skilled nursing facilities and assisted living communities.
• Experience with Pipedrive, PointClickCare, or similar healthcare and CRM platforms.
• Clinical or social services experience.

Responsibilities

• Serve as the primary point of contact for assigned senior living and long-term care communities.
• Develop trusted relationships with administrators, directors of nursing, social services teams, and community staff.
• Conduct regular onsite visits to strengthen relationships, review resident needs, and identify opportunities for improvement.
• Address concerns proactively, coordinate solutions, and support community partners.
• Support community retention and increase resident participation in EverCare services.
• Identify opportunities to expand access to care through referrals, resident engagement, and relationship development.
• Lead conversations with residents, families, and authorized representatives about available services and consent to treatment.
• Monitor community participation trends and develop strategies for communities with declining engagement.
• Lead new community kickoff meetings and support successful service launches.
• Collaborate with Operations, scheduling, clinical teams, and other internal partners to coordinate services.
• Communicate provider changes, scheduling updates, and service developments to community leadership.
• Help move referrals, consent documentation, and service requests efficiently through established processes.
• Gather community feedback and identify opportunities to improve satisfaction.
• Maintain accurate relationship records, activity updates, and community engagement metrics.
• Take accountability for resolving concerns and following through on commitments.
• Represent EverCare professionally and promote positive, collaborative partnerships.

Benefits

• Quarterly performance bonus opportunity tied to community retention and growth.
• Healthcare reimbursement.
• Paid time off.
• Paid holidays.
• 401(k) retirement plan with company match after 1 year.
• Company-paid lodging and meals for approved overnight travel.
• Company phone or phone allowance.
• Fuel allotment.
• Flexible work-from-home options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed