Patient Success Specialist

SiteRx•Orlando, FL

2d•Onsite

About The Position

The Patient Success Specialist guides patients through understanding clinical research, connects them with research sites, helps navigate logistical matters, and provides individualized support to facilitate connections to clinical research opportunities they choose. This is a 100% on-site role at SiteRx’s offices in Maitland, Florida. The position involves frequent patient and caregiver contact and collaboration with SiteRx colleagues and cross-functional team members.

Requirements

Prior history delivering excellent customer service.
Outgoing personality and comfort making connections with new people.
Ability to focus on process improvement and articulate ideas for improving efficiency and maximizing results.
Well-developed interpersonal skills and ability to work independently and with co-workers, peers, a supervisor, and external customers.
Ability to maintain confidentiality of sensitive information in accordance with HIPAA requirements and SiteRx policies.
Professionalism, a sense of urgency, and self-motivation to achieve required metrics.
Ability to remain stationary for extended periods.
Ability to communicate information and ideas efficiently and accurately.
Ability to operate and look at a computer for extended periods.

Nice To Haves

Call center experience.
Healthcare industry and patient care experience.
Bilingual Spanish/English.

Responsibilities

Make 50+ outbound and inbound calls per day to patients and caregivers to conduct education and engagement, provide logistical support, and facilitate connections to research sites.
Provide individualized, caring, courteous, and efficient service.
Support other team members and cross-functional colleagues.
Attend and contribute to meetings with SiteRx personnel.