Partner Success Coordinator
About The Position
MarcoPolo Learning is a leading provider of innovative content, technology, and instructional support for early childhood education. Since 2013, we’ve impacted thousands of classrooms and hundreds of thousands of families across North America. Our Emmy-nominated MarcoPolo World School app and The Polos TV series bring STEM and global discovery to life for young learners. Backed by top-tier investors, we’re on a mission to transform early learning at scale. We’re looking for a driven Partner Success Coordinator based in Dallas, TX to join our growing team. You’ll help build and maintain strong relationships with our partners across Texas, supporting them from onboarding through renewal. This is a travel-heavy, field-based role. You’ll be on the road regularly, visiting partner sites, classrooms, and early learning centers in and around Dallas and throughout Texas. Expect frequent local travel and regular overnight trips within the state. A valid driver’s license, reliable transportation, and enjoying time in the field are essential. This role is ideal for someone with a hustle mentality and a passion for education. It is hybrid, and the candidate must live in or near Dallas, TX. You may occasionally need to work outside standard business hours, including some evenings and weekends, to support partner needs. Growth Path: This role is designed as a stepping stone. Strong performers will have a clear path to a Partner Success Manager role, with more ownership of strategic partner accounts and success strategy.
Requirements
- Bachelor’s degree in education or a related field.
- 3+ years of experience as a preschool or elementary school teacher, preferably in a public school setting.
- Willing and able to travel frequently, including regular overnight travel within Texas.
- Valid driver’s license and reliable transportation.
- Proven initiative, grit, and self-motivation; resilient when things get hard.
- Passionate advocate for early childhood education.
- Excellent communication, presentation, and relationship-building skills. Your customers love working with you.
- Comfortable working with data and turning insights into action.
- Highly organized and eager to try new tools for project and task management.
Nice To Haves
- experience in customer success, client services, or account coordination, ideally in education or edtech.
Responsibilities
- Travel frequently to partner sites in and around Dallas and across Texas for onsite visits, training sessions, and check-ins.
- Build and maintain trust-based relationships with partners.
- Serve as a day-to-day point of contact for partner questions, support, and engagement.
- Conduct regular onsite visits to assess satisfaction and gather feedback.
- Support the design and rollout of onboarding for new partners.
- Help carry out the partner success strategy in line with company goals.
- Identify opportunities for partner growth, collaboration, and retention.
- Deliver training and resources that drive successful product adoption.
- Act as a liaison between partners and internal teams so issues are resolved quickly.
- Track and analyze partner data to spot trends, opportunities, and areas for improvement.
- Prepare reports on partner performance and success metrics.
- Work with sales, marketing, and product teams.
- Help resolve customer issues across the wider partner base.
Benefits
- Competitive base salary, plus bonus
- Equity through stock options
- Clear career path to Partner Success Manager
- Hybrid and flexible schedule
- Medical, dental, and vision insurance
- 401(k) plan with matching
- 3 weeks of paid vacation
- Winter break over Christmas and New Year
- Travel expense reimbursement
- Family-friendly culture that values work-life balance
- Learning and growth opportunities
- Meaningful work supporting early childhood development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
