Customer Success Coordinator

PlayCore Careers • Missoula, MT

2d • Onsite

About The Position

Spectrum Aquatics is seeking an entry-level Customer Success Coordinator to support customers and the sales team by reviewing orders, sharing updates, answering product questions, and keeping order details on track. The coordinator will learn the company’s products and systems with support from the team. Candidates from all industries, including people beginning their careers, are encouraged to apply.

Spectrum Aquatics manufactures swimming pool equipment intended to help communities enjoy water safely and accessibly. The company has manufactured in Montana for more than 45 years and emphasizes collaboration, practical problem-solving, and improving customer service.

Requirements

• Strong organizational skills and attention to detail.
• Clear, professional verbal and written communication.
• A helpful, customer-focused approach.
• Reliable follow-through and willingness to take ownership of tasks.
• Ability to prioritize, manage several requests, and adapt when needs change.
• Comfort using computers, email, and basic Excel, with willingness to learn new systems.
• Curiosity, willingness to ask questions, and interest in learning the company’s products.
• Collaborative approach and respect for teammates.

Nice To Haves

• Experience in customer service, retail, hospitality, administrative support, or order processing is helpful.
• Prior aquatic industry experience is not required.

Responsibilities

• Review sales orders for accuracy and completeness and help resolve missing information before orders proceed.
• Learn and use the enterprise resource planning (ERP) system to enter, review, and track customer orders.
• Communicate order status, estimated ship dates, and shipment tracking information to customers and sales team members.
• Answer customer calls and emails, provide general product information, and connect customers with the appropriate team when additional assistance is needed.
• Follow up on customer questions and order concerns, coordinating with internal teams through resolution.
• Export reports from internal systems and maintain basic Excel spreadsheets.
• Maintain clear, accurate records of customer communications and order updates.
• Help improve processes and procedures used in the role.
• Support additional team needs as assigned by the manager or supervisor.

Benefits

• Regular Monday–Friday schedule.
• Casual work environment and approachable leadership.
• Medical and dental coverage options.
• Employee-paid vision coverage.
• Short-term disability and life insurance.
• Employee-paid long-term disability options.
• Flexible spending and dependent care spending account options.
• 401(k) plan with a company match of up to 4% and immediate vesting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed