Customer Success Account Coordinator

Echo Global Logistics•Somerset, NJ

2d•$20 - $27•Onsite

About The Position

Roadtex Transportation, acquired by Echo Global Logistics in 2022, specializes in nationwide LTL transportation for time- and temperature-sensitive products. The company uses a nationwide network of 32 temperature-controlled facilities, tracking technology, specialized equipment, and warehousing capabilities. The Account Coordinator manages daily operations for transactional clients and supports accounts by working with internal and external partners to meet customer expectations. Duties include day-to-day account support, data entry, collecting documents, verifying timely pickups and deliveries, resolving issues, following department SOPs, and managing account profiles. The role supports a book of accounts and balances routine duties with ad hoc requests while building competency with Roadtex/Echo technology. The position operates in an office with an open seating floor plan and typical office noise. Work involves a computer, telephone, and other office equipment, and frequent interruptions may occur. The employee is regularly required to sit, talk, or hear.

Requirements

High school diploma required.
At least 1 year of experience in customer service or logistics.
Demonstrated ability to handle multiple tasks and solve problems involving difficult customer issues.
Intermediate skills with Microsoft Office, Outlook, Word, and Excel.
Ability to follow standard operating procedures with little to no oversight.
Clear, concise written and verbal communication skills for assisting internal and external customers.
Ability to work in a fast-paced team environment and collaborate with others.

Nice To Haves

Two-year community college or vocational degree highly preferred.

Responsibilities

Directly support a book of transactional accounts and complete tasks that contribute to their operational success.
Prioritize standard daily duties and ad hoc requests while providing operational support.
Enter pickup and delivery requests for client shipments.
Assist with resolving Accounts Receivable and Accounts Payable issues.
Work with Account Executives and Senior Account Executives to provide customer service to clients.
Proactively communicate issues to the team.
Manage relationships within accounts.
Learn and use Roadtex/Echo technology to work efficiently.
Support day-to-day account operations, data entry, document collection, pickup and delivery verification, issue resolution, compliance with department SOPs, and account profile management.