Customer Success / Account Manager

talentpluto•New York, NY

23h•$100,000 - $200,000•Hybrid

About The Position

Our partner is a bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track for rapid growth. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them. Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts, companies doing $10M to $1B+ in revenue. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones. You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.

Requirements

2-4 years in customer success, account management, or another revenue-oriented role.
Strong commercial instincts with a track record of expansion and NRR.
Builder mentality with experience creating processes from scratch.
Comfortable with approximately 25% travel.
Able to work in a hybrid model from New York, NY.

Nice To Haves

Background in home services, trades, or field-service management software, or early-stage startup experience, is a plus.

Responsibilities

Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts.
Build the customer success function and playbook from the ground up.
Drive expansion revenue through upsell and cross-sell.
Partner with sales, product, and leadership to deliver strong customer outcomes.
Travel to customers as needed (approximately 25% of the time).

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