Customer Success Manager

Orbee • Frisco, TX

7d

About The Position

In this role, you won't just manage accounts; you will be the primary advisor for our clients, helping them navigate our data-as-a-service ecosystem to solve complex marketing challenges.

Requirements

• Background in SaaS, MarTech, or Data-driven environments.
• Comfortable discussing data flows and software integrations.
• 3+ years in the automotive industry is highly preferred.
• Understanding of how a CRM/DMS works and where the "data silos" live in a dealership.
• Analytical mindset; comfortable using tools like HubSpot to track account health and identifying technical "friction points" before they cause churn.
• Consultative communication skills; ability to translate technical system requirements into clear operational logic.
• Comfortable explaining how event-based data triggers or API integrations function in a way that allows a client to make an informed business decision without needing a technical background.

Responsibilities

• Lead clients through the strategic implementation of Orbee’s tracking scripts and data integrations, helping them architect their data strategy.
• Act as an internal expert on how Orbee’s data interacts with Google Ads, Meta Ads, and Email Automation, helping clients build sophisticated audience segments based on real-time data signals.
• Bridge the gap between Orbee’s raw data capabilities and the dealership’s business goals, explaining how a data pipeline works to a General Manager.
• Work closely with Engineering and Product teams to communicate field insights and translate client needs into technical requirements for the roadmap.
• Lead data-driven reviews that analyze funnel performance, attribution, and ROI using Orbee’s proprietary analytics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed