Customer Success / Account Manager

talentpluto • New York, NY

20h • Hybrid

About The Position

The company is hiring its first dedicated Customer Success / Account Manager to own post-sale relationships for a fast-growing portfolio of enterprise home-services accounts, ranging from companies with $10 million to more than $1 billion in revenue. This revenue-focused role will build the customer success playbook from the ground up, drive retention and expansion, and help turn satisfied customers into growing customers. The role works closely with the founding team and has direct influence over how the company scales its customer base, with compensation tied to retention and expansion results.

The company is a bootstrapped, profitable startup building AI agents for the home-services industry, including HVAC, plumbing, roofing, and remodeling. It is a small, high-ownership team that has grown from zero to seven-figure revenue in under a year and is pursuing rapid growth.

The position is based in New York, NY, with a hybrid work model; in-office work is preferred. Travel to customers is approximately 25% of the time.

Requirements

• 2–4 years of experience in customer success, account management, or another revenue-oriented role.
• Strong commercial instincts and a track record of expansion and NRR.
• Builder mentality, with experience creating processes from scratch.
• Comfortable with approximately 25% travel.
• Able to work in a hybrid model from New York, NY.

Nice To Haves

• Background in home services, trades, or field-service management software.
• Early-stage startup experience.

Responsibilities

• Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts.
• Build the customer success function and playbook from the ground up.
• Drive expansion revenue through upsell and cross-sell.
• Partner with sales, product, and leadership to deliver strong customer outcomes.
• Travel to customers as needed, approximately 25% of the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed