Customer Success Account Coordinator

Echo Global Logistics•Greenfield, IN

2d•$20 - $27•Onsite

About The Position

Roadtex Transportation, acquired by Echo Global Logistics in 2022, specializes in nationwide LTL transportation for time- and temperature-sensitive products. Its services are supported by a network of 32 temperature-controlled facilities, tracking technology, specialized equipment, and warehousing capabilities. The acquisition also expanded the transportation management solutions available to Roadtex customers. The Account Coordinator manages day-to-day operations for transactional accounts, working with internal and external partners to meet customer expectations. The role includes daily account support, data entry, collecting documents, verifying pickups and deliveries, resolving issues, following department standard operating procedures, and maintaining account profiles. The position works with Account Executives and Senior Account Executives and uses Roadtex/Echo technology to support efficient account operations.

Requirements

High school diploma required.
At least 1 year of experience in customer service or logistics.
Proven ability to manage multiple tasks and solve problems involving difficult customer issues.
Intermediate skills with Microsoft Office, Outlook, Word, and Excel.
Ability to follow standard operating procedures with little to no oversight.
Clear, concise written and verbal communication skills for assisting internal and external customers.
Ability to collaborate with others in a fast-paced team environment.

Nice To Haves

Two-year community college or vocational degree is highly preferred.

Responsibilities

Support a book of transactional accounts and execute tasks that contribute to operational success.
Prioritize standard daily duties and ad hoc requests while providing operational support to accounts.
Enter pickup and delivery requests for client shipments.
Assist in resolving Accounts Receivable and Accounts Payable issues.
Work with Account Executives and Senior Account Executives to provide customer service to clients.
Proactively communicate issues to the team.
Manage relationships within accounts.
Learn and use Roadtex/Echo technology to work efficiently.
Support accounts through data entry, document collection, pickup and delivery verification, issue resolution, compliance with department SOPs, and account profile management.