Medical Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Ability to multitask and prioritize duties to support a high-quality patient experience.
• Ability to work independently and as a team member.
• Strong written and verbal communication skills.
• Proficiency with computer software applications, including Microsoft Office and EMRs.
• Comfort handling sensitive and confidential information in accordance with HIPAA.
• Ability to sit, stand, bend, talk, hear, and walk as required; lift and/or move objects up to 25 pounds; and meet the specified vision requirements.

Nice To Haves

• Associate or bachelor's degree.
• At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

• Promote a positive work environment and support clinician and staff engagement activities that foster company culture, engagement, and connection.
• Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
• Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
• Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork.
• Facilitate communication among patients, medical staff, and patients’ pharmacies.
• Answer calls to the medical services line and assist with medication-related questions, refill and release requests, appointment rescheduling, and other inquiries.
• Maintain accurate pharmacy information in patient medical records.
• Scan hard-copy correspondence into patients’ EHR records.
• Help patients access telehealth and resolve Patient Portal and other technical issues.
• Handle urgent requests promptly, triage patient issues, direct them to the appropriate departments, or escalate for assistance.
• Assist with coordination of external patient-care referrals.
• Provide clinicians with general administrative support, including sending letters and faxes.
• Coordinate with clinicians regarding additional patient questions.
• Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Short- and long-term disability insurance
• Life insurance
• 401(k) retirement savings plan with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program
• Quarterly bonus/incentive potential