Medical Coordinator

Spire Orthopedic Partners • Warwick, RI

6d • $20 - $25

About The Position

The Medical Coordinator is an essential link in providing team-based patient care and an exceptional patient experience. Within Patient Support Services, the role emphasizes personalized care and access, helping patients overcome barriers to healthcare and improving the patient-provider experience. The position supports patient communications, appointment scheduling, prescription requests, forms, prior authorizations, and coordination between patients and physician teams.

Requirements

• High school graduate or equivalent.
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Microsoft Office, including Word, Excel, and PowerPoint.
• Discretion when working with confidential information.
• Knowledge of HIPAA regulations.
• Pertinent job-related experience and medical terminology.

Nice To Haves

• Bilingual Spanish or Portuguese.

Responsibilities

• Answer calls promptly using positive, clear communication and provide patient-focused service.
• Use available resources, knowledge bases, and systems to answer inquiries and requests and accurately relay team protocols to patients.
• Triage patient calls and physician messages accurately and promptly.
• Use EMR and messaging software to support effective communication between physician teams and patients.
• Collaborate with the Patient Support Manager to ensure goals are met.
• Register and schedule patient appointments as needed to support matrix partners, patients, and physicians; requests may arrive peer-to-peer, from physicians, online, by fax, or by phone.
• Obtain prescription refill requests and triage them to the appropriate physician team.
• Complete forms, including TDI forms within 24 hours of receipt, FMLA forms within 72 hours of receipt, and work and school notes.
• Use Centricity and Exscribe EMR to support patient care.
• Obtain prior authorizations for assigned advanced imaging studies, specialty injections, and prescriptions, and accurately update order statuses.
• Monitor, promptly reply to, and triage patient messages through the bi-directional texting platform.
• Follow through on commitments made to patients and co-workers in a timely manner.
• Comply with HIPAA and OSHA regulations.
• Perform other duties as assigned.

Benefits

• Excellent growth and advancement opportunities.
• Dynamic environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive compensation.
• Generous paid time off.
• Benefits package including health, dental, vision, and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED