Medical Coordinator

Spire Orthopedic Partners • Warwick, RI

3d

About The Position

The Medical Coordinator is an essential link in providing a team-based approach to patient care and an exceptional patient experience. Within the Patient Support Services Department, the role emphasizes personalized care and access and helps patients overcome barriers to healthcare by improving the patient-provider experience. The position works with patients and physician teams, supports patient communications and scheduling, and uses electronic medical records and other systems to coordinate care.

Requirements

• High school graduate or equivalent.
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Microsoft Office, including Word, Excel, and PowerPoint.
• Discretion when working with confidential information.
• Knowledge of HIPAA regulations.
• Pertinent job-related experience and knowledge of medical terminology.

Nice To Haves

• Bilingual in Spanish or Portuguese.

Responsibilities

• Answer calls promptly using positive, clear communication and provide patient-focused service.
• Use available resources, knowledge bases, and systems to answer inquiries and requests and accurately relay team protocols to patients.
• Triage patient calls and physician messages accurately and promptly.
• Use EMR and messaging software to support effective communication between physician teams and patients.
• Collaborate with the Patient Support Manager to ensure goals are met.
• Register and schedule patient appointments as needed to support matrix partners and patient or physician requests received peer-to-peer, online, by fax, or by phone.
• Obtain prescription refill requests and route them to the appropriate physician team.
• Complete forms, including TDI forms within 24 hours of receipt, FMLA forms within 72 hours of receipt, and work or school notes.
• Use Centricity and Exscribe EMR to support patient care.
• Obtain prior authorizations for assigned advanced imaging studies, specialty injections, and prescriptions, and accurately update order statuses.
• Monitor, respond to, and triage patient messages through the bi-directional texting platform.
• Follow through on commitments to patients and coworkers in a timely manner.
• Comply with HIPAA and OSHA regulations.
• Perform other duties as assigned.

Benefits

• Excellent growth and advancement opportunities.
• Dynamic environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive compensation.
• Generous PTO.
• Benefits package including health, dental, vision, and 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED