Medical Coordinator

Austin Pets Alive!•Kyle, TX

4d•Onsite

About The Position

The Medical Coordinator advances Austin Pets Alive!’s and PAWS Shelter of Central Texas’s lifesaving goals, with a focus on Kyle. The position supports a sustainable, inclusive, high-impact medical program and contributes to increasing the live release rate across Texas. The coordinator manages daily responsibilities, maintains priorities, uses data or feedback to inform decisions, and completes work reliably with minimal oversight. This is a hands-on role that works closely with veterinary technicians, staff, and volunteers. The coordinator provides day-to-day guidance and training to technicians, supports medical training for PAWS staff and volunteers, and works with managers to identify and address operational problems. The role also helps create a welcoming, inclusive volunteer experience through onboarding, instruction, encouragement, and recognition. The position is full-time and exempt, averaging 40 hours per week. Schedule flexibility is required, and the role may involve evening, weekend, and holiday work, as well as responsiveness during high-need periods or Manager on Duty coverage. Work locations include PAWS Kyle, PAWS Dripping Springs, and the Hwy 290 Medical Clinic, with possible travel to offsite locations. The position reports to the PAWS Director or another individual designated by APA! Starting pay is $40,000–$45,000, with a possible stipend of up to $2 per hour after successful completion of internal APATec certifications, subject to change and business needs.

Requirements

At least 3 years of medical experience in veterinary medicine.
Ability to perform the tasks in the Veterinary Technician job description.
Commitment to APA!’s core values of Innovation, Respect, Drive, Resourcefulness, and Inclusion, and cultural values of Humble, Hungry, and Smart.
Commitment to APA!’s customer experience expectations and to providing an exceptional, inclusive customer experience.
Strong commitment to volunteer engagement and support, including working effectively with volunteers across roles.
Ability to work cross-functionally and serve as a liaison among volunteers, customers, and team members.
Effective written and verbal communication skills, including the ability to interpret rules, procedures, and instructional materials.
Self-starter with strong time-management skills and the ability to work independently and collaboratively.
Strong interpersonal skills and a calm, professional presence in all situations.
Strong attention to detail and high standards for quality.
Adaptability and willingness to perform related duties as needed.
Dependability, accountability, sound judgment, and ability to manage time and reason through situations.
Ability to work autonomously with goals and deadlines in a high-volume, fast-paced, high-stress environment.
Ability to work evenings, weekends, and holidays as needed, with shift and schedule flexibility.
Ability to routinely lift 40–50 pounds; the description also specifies lifting or carrying up to 30 pounds and pushing or pulling up to 50 pounds for moving supplies and event setup.
Ability to work around animals, including diseased, injured, or potentially aggressive animals; loud noises; chlorine or other chemicals; and inclement weather.
Ability to comfortably interact with cats and dogs of varying health conditions, including animals that may carry zoonotic diseases.
Ability to walk large dogs that pull and jump and to remain on your feet for multiple hours.
Ability to visually observe people and animals from up to 150 feet away and hear normal speech at close range, shouting up to 150 feet away, and dog vocalizations.
Ability to focus in a loud, busy environment despite distractions and to walk around a shelter, including on uneven ground.
Ability to sit, stand, walk, talk, hear, stoop, bend, stretch, squat, kneel, grasp, grip, reach above and below shoulder level, push, pull, and perform repetitive computer use and neck and waist movements.
Ability to work for prolonged periods sitting at a desk and using a computer.
Ability to use own transportation to travel and transport.

Nice To Haves

Leadership experience.

Responsibilities

Complete scheduled shifts in accordance with APA Attendance Policies.
Perform and understand the tasks described in the Veterinary Technician job description.
Model exemplary patient care, professionalism, time efficiency, and customer service.
Work independently to ensure daily tasks are completed appropriately.
Guide the technician team during the day and help team members stay on task and complete assignments promptly.
Train technicians using APAtec Training Materials and standard veterinary technician responsibilities.
Assist with medical training for PAWS staff and volunteers.
Work with managers to identify operational problems or gaps, offer solutions, and help implement them.
Support technicians by assisting when they are overwhelmed, teaching skills, and correcting errors; elevate persistent or repetitive errors to the director.
Report harmful gossip, negativity, or other workplace-harming behavior to managers and promptly elevate concerns that require manager intervention.
Build and maintain healthy working relationships with colleagues, staff, and volunteers, and learn new skills or assist in unfamiliar situations as needed.
Follow legal regulations, including controlled substances and X-ray standard operating procedures, and support staff compliance.
Help clean and organize the workspace and maintain a tidy environment.
Partner with volunteers during shifts and complete daily work collaboratively.
Welcome and orient new volunteers; help support recruitment, onboarding, and training.
Encourage, guide, and provide feedback to volunteers; recommend volunteers for expanded or specialized roles to a supervisor or volunteer manager.
Recognize volunteer contributions and help volunteers succeed by clearly explaining tasks and providing hands-on, in-the-moment support.
Attend required training sessions and meetings, and maintain open, consistent communication with the Program Manager or designee, supervisor, and colleagues.
Partner with Volunteer Managers to learn about volunteer programs and support volunteers interested in the department.
Adapt to change and perform other duties as assigned by the manager or Clinic Leadership Team.

Benefits

Subsidized employer-sponsored medical coverage, effective the first day of employment.
Subsidized and voluntary life insurance options, effective the first day of employment.
Voluntary dental, vision, and short-term disability options, effective the first day of employment.
Voluntary wellness and emergency sick plans.
Up to 2% match on the 401(k) retirement plan.
Supplemental benefits and flexible spending accounts.
Additional life coverage.
10 paid holidays for full-time employees.
10 days of paid time off accrued during the first year, with an additional 5 days of PTO accrual after 12 months of employment.
Professional development opportunities through APA!’s ongoing efforts to advance animal welfare professionals.
Possible stipend of up to $2 per hour after successful completion of internal APATec certifications; discretionary and subject to change based on business need.