Medical Coordinator

Bethany Christian Services USA • Belle Meade, TN

12d

About The Position

Bethany Christian Services is a faith-rooted organization working to ensure children are safe, loved, and connected through family. It strengthens families, supports foster care and adoption, and serves refugees across 29 states. The Medical Coordinator helps advance this mission by arranging and coordinating health services for children in care, maintaining confidential medical records, and communicating health needs to case managers, clinicians, and community providers. The role also schedules and transports youth to medical appointments, coordinates interpretation and translation services, manages medical files and insurance authorizations, and supports documentation, billing, and regulatory compliance. Depending on program needs, the position may include after-hours on-call participation, travel to health care facilities, and participation in agency-sponsored events.

The successful candidate has experience in a public health or health care setting and meets the stated health-related qualification or relevant bachelor's degree requirement. They demonstrate compassionate customer service, sound communication and organizational skills, confidentiality, adaptability, and the ability to meet time-sensitive deadlines. The position also requires medical examinations and immunization documentation, a valid driver's license and driving record meeting agency requirements, vehicle insurance, background screening, computer proficiency, and alignment with the agency's faith and mission statements.

Requirements

• At least one year of employment in a public health or health care setting, with demonstrated experience in care coordination, health administration, or direct clinical care.
• An LPN/LVN or higher health-related qualification, such as an RN with a bachelor's degree, or a bachelor's degree in a relevant field.
• Excellent verbal and written communication skills.
• Ability to provide excellent, compassionate customer service.
• Ability to work independently and maintain a high level of confidentiality.
• Reliability in handling time-sensitive deadlines and tasks.
• Ability to work under pressure and adapt to change.
• Ability to pass required medical examinations and physically perform the essential job functions.
• Successfully pass an annual TB test and document the preference to receive or decline Hepatitis immunization.
• Integrity and good moral character to provide appropriate care.
• Relevant experience and/or qualifications to work with the clients served, including clients with special needs.
• Proper training and licensure, as necessary.
• Proof of immunity to respiratory-route vaccine-preventable diseases, including completion of the primary TDap or Tdap vaccination series; if the primary series was completed in childhood, one Tdap dose in adulthood.
• Provide results of medical examinations required by State Licensing, including TB test results and immunization records.
• Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office Suite.
• Be at least 21 years old and have a valid driver's license and at least three years of driving experience in the U.S. to operate a vehicle on behalf of Bethany.
• Pass a Motor Vehicle Records check and maintain a reliable vehicle with proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Subscribe to and integrate the agency Statement of Faith, Mission Statement, and Commitment to Unity.

Nice To Haves

• Bilingual Spanish/English fluency.

Responsibilities

• Arrange and coordinate appropriate urgent, emergent, and preventative health services for children in care.
• Maintain complete and confidential medical records and communicate health needs to case managers and clinicians.
• Schedule health care appointments and coordinate transportation, interpretation, and translation services.
• Serve as a liaison for community health care providers.
• Schedule and transport youth to medical appointments within the allotted timeframe.
• Maintain and manage medical files in the program Portal and ensure records are updated.
• Formulate treatment authorization requests to Point Comfort Underwriters for unaccompanied refugee clients.
• Serve as a subject matter expert on Point Comfort Underwriters Insurance through ongoing consultation and collaboration.
• Provide resources and reports upon discharge.
• Ensure documentation and filing comply with agency, state licensing, and contract requirements.
• Reconcile and address billing errors to ensure accurate billing and prevent profit loss.
• Participate in on-call coverage to assist shelter care staff with medical issues after business hours when program needs dictate.
• Stay current on agency, federal, and state regulatory requirements related to social services.
• Periodically travel to health care provider facilities to build working relationships and transport clients.
• Participate in Bethany-sponsored events when required or requested.
• Complete other duties as assigned.

Benefits

• Training, professional development, and career growth opportunities.
• Comprehensive medical, dental, and vision insurance.
• 403(b) retirement plan with employer match eligibility.
• Generous time off, including 11 paid holidays, PTO Your Way, paid parental leave, and separate sick and paid absence banks.
• Education reimbursement for those who qualify.
• Employee assistance and wellness program.
• Employer-paid long-term disability and group term life insurance.

What This Job Offers

• Job Type: Full-time