Patient Care Coordinator II (Medical Assistant), Neuro Surgery SNHC – Full Time, Days (08HR)

Stanford Health Care•Stanford, CA

5d•$34 - $38•Onsite

About The Position

Stanford Health Care is seeking a motivated, organized, and dedicated Patient Care Coordinator II (PCC II/Medical Assistant) for its Neurosurgery team. The role supports patient-centered care in a fast-paced, collaborative specialty clinic and serves as a key point of contact for patients, providers, and multidisciplinary care teams. PCC IIs are cross-trained in front-office and back-office responsibilities and help coordinate care, support providers, and maintain smooth day-to-day clinic operations. The position is expected to apply job skills, policies, and procedures to moderate assignments, exercising judgment within defined guidelines while developing specialty expertise. The role combines clinical support, scheduling and care coordination, and administrative and operational work. Duties include rooming patients, measuring vital signs and other measurements, preparing rooms, assisting with procedures and clinical tasks within scope, coordinating complex appointments and diagnostic services, maintaining records, responding to patient inquiries, and supporting clinic readiness and patient flow. The PCC II also helps ensure compliance with assigned protocols, workplace safety, and infection-prevention practices. This is an onsite, full-time day position at Stanford Health Care in Palo Alto, California. The listed base pay scale generally starts at $33.72–$37.95 per hour; the finalist's salary will depend on factors such as experience, education, specialty, and training. Employees are expected to follow Stanford Health Care's C-I-CARE patient-experience principles and commitment to equal opportunity and non-discrimination.

Requirements

At least two years of experience as a Medical Assistant, in patient care coordination, or in a related healthcare setting, as stated in the role-specific qualifications.
High school diploma or GED equivalent.
Completion of a medical assisting program, completion of medical assistant training by a licensed physician or podiatrist, or certification as a medical assistant through a Medical Board of California-approved certifying organization.
Current American Heart Association Basic Life Support for Healthcare Providers certification.
Strong written and verbal communication skills.
Demonstrated organizational, problem-solving, and customer-service skills.
Ability to prioritize competing demands, multitask, and work in a fast-paced clinical environment.
Ability to communicate compassionately and professionally with patients, families, providers, and colleagues, including in high-volume or stressful situations.
Attention to detail, accountability, and timely follow-through in scheduling and documentation.
Ability to work independently and as part of a collaborative multidisciplinary care team.
Adaptability and willingness to cross-train, support colleagues, and respond to changing operational needs.
Proficiency with computer systems and electronic medical records, and ability to learn new applications and workflows.
Ability to follow instructions, standard operating procedures, established policies, and clinical standards.
Commitment to continuing education, professional development, and quality improvement.
Ability to use medical terminology in performing job duties.
Ability to communicate effectively in writing, including producing clear and concise clinical reports.
Ability to learn and update clinical knowledge regularly to adapt to a changing healthcare environment.

Nice To Haves

Two years of experience coordinating complex appointments and procedures across multiple providers or departments.
Two years of experience in patient care coordination.
Experience working in a specialty clinic or multidisciplinary healthcare environment.
Experience with electronic medical records and healthcare scheduling systems.
Knowledge of coding and billing regulations.
Familiarity with home health, practice care coordination, and clinical care skills.
Knowledge of population health and disease-population concepts, inventory methods, customer-relationship service concepts, and related practices.

Responsibilities

Room patients, obtain vital signs, weight, and height, and prepare patients for provider visits.
Prepare examination and procedure rooms and ensure required supplies and equipment are available.
Assist providers during in-clinic procedures and other patient-care tasks within the role's scope.
Draw labs, assist with medication reconciliation, and perform departmental tasks such as EKGs, ear lavage, vaccine administration, point-of-care testing, and specimen collection as assigned.
Coordinate complex appointments, follow-up visits, diagnostic testing, and procedures across multiple specialties and departments.
Manage provider schedules, monitor appointment availability, and address scheduling conflicts.
Coordinate continuity of care with providers, clinical staff, and other healthcare teams; obtain outside medical records, imaging, and related documentation.
Perform patient check-in and check-out, including maintaining accurate patient information and virtual rooming for providers.
Monitor and respond to patient messages, phone calls, inquiries, prescription refill requests, and CRM/In-Basket items within established turnaround times.
Maintain accurate documentation in the electronic medical record and complete disability paperwork and temperature logs as assigned.
Support daily clinic operations, including weekly clinic preparation, stocking clinic areas, and ordering medications and supplies.
Follow assigned protocols and support workplace safety and infection prevention within the role's scope.
Identify workflow challenges and participate in process improvement and quality improvement initiatives.
Develop clinical expertise in assigned specialty areas and complete work assignments in a timely manner.
Serve as a liaison among providers, patients, and staff and contribute to efficient patient flow.