Patient Care Coordinator II (Medical Assistant), Non-Invasive and Preventive Cardiology – Full Time, Days (08HR)

Stanford Health Care • Stanford, CA

6d • $34 - $38 • Onsite

About The Position

The Patient Care Coordinator II (Medical Assistant) is a foundational-level role that facilitates smooth day-to-day clinic operations while developing skills in a specialty or clinic area. The position involves completing moderate assignments and tasks, applying established job skills, policies, and procedures, and using judgment within defined guidelines to determine appropriate actions. This is an onsite, full-time, day-shift position with Stanford Health Care in Non-Invasive and Preventive Cardiology.

The role supports clinical care and clinic administration, including patient intake and care, clinical documentation and protocol compliance, specimen collection and testing, provider support, clinic preparation and supply management, and patient communications. The employee is also expected to follow Stanford Health Care’s C-I-CARE standards and contribute to an exceptional patient and family experience through anticipating needs, guiding patients, and coordinating care.

Requirements

• High school diploma or GED equivalent.
• Completion of a medical assisting program, documented by a certificate or official transcript; or completion of medical assistant training by a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support (BLS) for Healthcare Providers certification.
• Knowledge of medical terminology and ability to apply it in performing job duties.
• Ability to use computer systems and software used in the functional area.
• Ability to communicate effectively, speak and write at a level appropriate for the job, and produce clear, concise clinical reports with legible handwriting and appropriate grammar and syntax.
• Problem-solving ability and ability to identify solutions.
• Customer service skills when interacting with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
• Ability to learn and regularly update clinical knowledge through training and continuing education, and adapt to a changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation learning, and customer relationship service concepts and practices.

Nice To Haves

• Knowledge of coding and billing regulations.

Responsibilities

• Develop clinical expertise in assigned areas within a specialty or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role's scope.
• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and completing special departmental tasks such as EKGs and ear lavage.
• Handle patient check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills; support clinic operations; manage CRM/In-Basket; and act as a liaison among providers, patients, and staff.
• Apply C-I-CARE standards to patient, family, and colleague interactions by anticipating needs, guiding actions, and coordinating care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED