Patient Care Coordinator II (Medical Assistant), Non-Invasive and Preventive Cardiology – Full Time, Days (08HR)

Stanford Health Care • Palo Alto, CA

3d

About The Position

The Patient Care Coordinator II (Medical Assistant) is a foundational-level role responsible for facilitating smooth day-to-day clinic operations while developing the skills needed to progress within the care delivery team. The position performs moderate assignments and tasks, applying job skills, policies, and procedures and exercising judgment within defined guidelines. The role is based at Stanford Health Care in Non-Invasive and Preventive Cardiology and is full-time, day shift, with an 8-hour schedule.

The coordinator develops clinical expertise in assigned specialty areas; maintains records and follows protocols; provides direct patient care; supports clinical and administrative workflows; maintains clinic readiness and supplies; and coordinates communication among patients, providers, and staff. Patient care tasks include taking vital signs and measurements, rooming patients, drawing labs, assisting with medication reconciliation, and completing other departmental tasks such as EKGs and ear lavage. Administrative tasks include patient check-in and checkout, virtual rooming, vaccine administration, point-of-care testing, specimen collection, phone calls, prescription refills, and CRM/In-Basket management.

The role also requires adherence to Stanford Health Care’s C-I-CARE standards to support an exceptional patient and family experience. This includes anticipating patient needs, guiding patients toward better outcomes, and coordinating the complexity of care.

Requirements

• High school diploma or GED equivalent and one of the following: completion certificate or official transcript from a medical assisting program; medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support (BLS) for Healthcare Providers certification.
• Knowledge of medical terminology and ability to apply it in job duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Effective speaking and writing skills appropriate to the role, including legible handwriting and the ability to write clear, concise clinical reports.
• Problem-solving skills and ability to identify solutions.
• Customer service skills when interacting with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as part of a patient care team.
• Ability to follow instructions and standard operating procedures.
• Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
• Ability to learn and regularly update clinical knowledge through classes, continuing education, training, and other work-related courses.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

• Develop clinical expertise in assigned areas of the specialty or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role's scope.
• Measure vital signs, weight, and height; room patients; draw labs; and assist providers with medication reconciliation.
• Perform special departmental tasks such as EKGs and ear lavage.
• Handle patient check-in and checkout, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments in a timely manner.
• Handle patient phone calls and prescription refills, manage CRM/In-Basket and clinic support operations, and act as a liaison among providers, patients, and staff.
• Follow Stanford Health Care C-I-CARE standards in interactions with patients, families, and colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED