Patient Care Coordinator II (Medical Assistant), Neuro Surgery SNHC – Full Time, Days (08HR)

Stanford Health Care•Palo Alto, CA

4d•Onsite

About The Position

Stanford Health Care is seeking a Patient Care Coordinator II (PCC II/Medical Assistant) to support its Neurosurgery clinics. The PCC II is a key point of contact for patients, providers, and multidisciplinary care teams, facilitating patient care and smooth day-to-day clinic operations. The role includes cross-trained front-office and back-office responsibilities in a fast-paced, collaborative specialty care environment, with opportunities to develop clinical and administrative skills. At this foundational level, the PCC II learns and applies job skills, policies, and procedures to complete moderate assignments, exercising judgment within defined guidelines. The position supports patient-centered care, clinic efficiency, provider needs, and a seamless patient experience while developing specialty expertise and progressing within the care delivery team.

Requirements

High school diploma or GED equivalent and one of the following: completion certificate or official transcript from a medical assisting program; medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
Current American Heart Association Basic Life Support for Healthcare Providers certification.
At least one year of overall experience, including external experience.
The posting also lists two years of experience as a Medical Assistant, in patient care coordination, or in a related healthcare setting as required experience.
Strong written and verbal communication skills.
Demonstrated organizational, multitasking, problem-solving, and customer service skills, including prioritizing competing demands in a fast-paced clinical environment.
Ability to communicate compassionately and professionally with patients, families, providers, and colleagues, including in high-volume or stressful situations.
Attention to detail, accountability, and timely follow-through in scheduling and documentation.
Ability to work independently and as an integral part of a collaborative, multidisciplinary patient care team.
Ability to follow instructions, standard operating procedures, established policies, procedures, and clinical standards.
Knowledge of medical terminology and ability to apply it in performing duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in the functional area, with proficiency in electronic medical records and ability to learn new applications and workflows.
Ability to identify problems and solutions, adapt to changing operational needs, and support colleagues through cross-training.
Familiarity with home health, practice care coordination, and clinical care skills.
Business communication skills, including clear and concise clinical writing and legible handwriting.
Ability to regularly learn and update clinical knowledge through training and continuing education, and to learn population health, disease population, inventory, motivation learning, and customer relationship service concepts and practices.

Nice To Haves

Two years of experience coordinating complex appointments and procedures across multiple providers or departments.
Two years of experience in patient care coordination.
Experience working in a specialty clinic or multidisciplinary healthcare environment.
Experience with electronic medical records and healthcare scheduling systems.

Responsibilities

Room patients, obtain vital signs, height and weight, and prepare patients for provider visits.
Prepare examination and procedure rooms and ensure supplies and equipment are available.
Assist providers during in-clinic procedures within the scope of the role, including assigned special departmental tasks.
Draw labs, assist with medication reconciliation, administer vaccines, perform point-of-care testing, collect specimens, and conduct virtual rooming as assigned.
Coordinate complex appointments, follow-up visits, diagnostic testing, and procedures across multiple specialties and departments.
Manage provider schedules, monitor appointment availability, and address scheduling conflicts.
Coordinate with providers, clinical staff, and other healthcare teams to facilitate continuity of care.
Request and obtain outside medical records, imaging, and other documentation needed for patient care.
Perform patient check-in and check-out and maintain accurate patient information.
Monitor and respond to patient messages, inquiries, phone calls, prescription refill requests, and requests within established turnaround times.
Maintain accurate documentation in the electronic medical record and manage CRM/In-Basket workflows.
Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role's scope.
Support daily clinic operations, patient flow, and weekly clinic preparation; stock clinic areas and order medications and supplies.
Serve as a liaison among providers, patients, and staff, and collaborate with colleagues to complete work assignments on time.
Identify workflow challenges and participate in process improvement and quality improvement initiatives.
Develop expertise in assigned specialty areas and participate in continuing education and professional development.