Patient Care Coordinator II (Medical Assistant), Neuro Surgery SNHC – Full Time, Days (08HR)

Stanford Health Care•Palo Alto, CA

5d•$34 - $38

About The Position

Stanford Health Care is seeking a Patient Care Coordinator II (PCC II/Medical Assistant) for its Neurosurgery team. The PCC II is a key point of contact for patients, providers, and multidisciplinary care teams, helping coordinate patient care and support smooth day-to-day clinic operations. The role combines front-office and back-office responsibilities in a fast-paced, collaborative specialty-care environment. At this foundational level, the PCC II learns and applies job skills, policies, and procedures to complete moderate assignments, exercising judgment within defined guidelines while developing expertise in the assigned specialty area. The position includes clinical support, care coordination, scheduling, patient communication, documentation, and administrative and operational duties. PCCs support patient-centered care, help maintain efficient patient flow, follow clinical protocols and safety requirements, and contribute to workflow and quality-improvement efforts. The role offers opportunities to develop clinical and administrative skills through cross-training and continuing learning.

Requirements

High school diploma or GED equivalent.
Completion of a medical assisting program, completion of medical assistant training by a licensed physician or podiatrist, or certification as a medical assistant through a Medical Board of California-approved certifying organization.
Current American Heart Association Basic Life Support for Healthcare Providers certification.
At least one year of overall experience, including external experience.
The posting also lists two years of experience as a Medical Assistant, in patient care coordination, or in a related healthcare setting as required experience.
Strong written and verbal communication skills.
Organizational, problem-solving, and customer-service skills, including the ability to prioritize competing demands and handle high-volume or stressful situations.
Ability to communicate professionally and compassionately with patients, families, providers, and colleagues.
Ability to work independently and as part of a collaborative, multidisciplinary team.
Attention to detail, accountability, adaptability, and ability to follow instructions, standard operating procedures, policies, and clinical standards.
Ability to use computer systems and electronic medical records and learn new applications and workflows.
Ability to use medical terminology in performing job duties.
Ability to speak and write effectively, including producing clear and concise clinical reports.
Ability to learn and update clinical knowledge regularly and adapt to changes in the healthcare environment.

Nice To Haves

Two years of experience coordinating complex appointments and procedures across multiple providers or departments.
Two years of experience in patient care coordination.
Experience in a specialty clinic or multidisciplinary healthcare environment.
Experience with electronic medical records and healthcare scheduling systems.
Knowledge of coding and billing regulations.
Familiarity with home health, practice care coordination, and clinical care skills.
Knowledge of population health and disease-population concepts, inventory methods, customer-relationship service concepts, and related practices.

Responsibilities

Room patients, obtain vital signs, height and weight, and prepare patients for provider visits.
Prepare examination and procedure rooms, ensure supplies and equipment are available, and assist providers during in-clinic procedures within the role's scope.
Perform patient-care duties such as drawing labs, assisting with medication reconciliation, EKGs, ear lavage, vaccine administration, point-of-care testing, and specimen collection, as assigned.
Coordinate complex appointments, follow-up visits, diagnostic testing, and procedures across providers, specialties, and departments.
Manage provider schedules, monitor appointment availability, and address scheduling conflicts.
Coordinate with providers, clinical staff, and other healthcare teams to support continuity of care.
Request outside medical records, imaging, and other documentation needed for patient care.
Perform patient check-in and check-out, virtual rooming, and maintain accurate patient information and electronic medical record documentation.
Monitor and respond to patient messages, inquiries, phone calls, prescription refill requests, and CRM/In-Basket items within established turnaround times.
Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role's scope.
Support daily clinic operations, including weekly clinic preparation, stocking clinic areas, ordering medications and supplies, and completing work assignments on time.
Collaborate with colleagues to maintain efficient patient flow and serve as a liaison among providers, patients, and staff.
Identify workflow challenges and participate in process-improvement and quality-improvement initiatives.
Develop clinical expertise in the assigned specialty area and participate in continuing education and professional development.