Medical Services Coordinator - $500 Sign-On Bonus

LifeStance Health•Evansville, IN

6d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role focuses on providing quality customer service to in-person and remote patients and clinicians, supporting patient care, and contributing to a positive and collaborative office environment. The coordinator assists psychiatric clinicians with patient-care administration, including prior authorizations, lab orders, patient letters, records requests, and paperwork. They facilitate communication among patients, medical staff, and pharmacies; manage calls and medication-related inquiries; maintain accurate pharmacy information in patient records; scan correspondence into the EHR; help patients access telehealth and the Patient Portal; triage urgent issues; and assist with external referrals. The role also provides administrative support to clinicians and helps with patient termination processes as needed. This position is located at 7300 E Indiana St., Suite 103, Evansville, Indiana. Compensation starts at $21.75 per hour, with quarterly bonus or incentive potential.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and EMRs.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ethical conduct and alignment with company values and business practices.
Ability to establish and maintain positive working relationships and cooperate to resolve problems and make decisions.
Willingness to improve processes and performance by assessing problems, gathering relevant information, and developing or recommending solutions.
Flexibility to adapt responsibilities to company needs.
Strong organization and attention to detail, including prioritization, scheduling, progress monitoring, and accurate data entry and communication.
Ability to resolve conflicts cooperatively and express disagreements without disparaging others or affecting patient care.
Ability to meet the role's physical demands, including sitting, standing, bending, talking, hearing, walking, lifting or moving objects up to 25 pounds, and using specified vision abilities.

Nice To Haves

Associate or bachelor's degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Help foster a positive work environment and support in-office clinician and staff engagement activities.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and patient forms or paperwork.
Facilitate communication between patients, medical staff, and pharmacies.
Answer incoming calls to the medical services line and support medication questions, refill and release requests, appointment rescheduling, and other inquiries.
Ensure patient pharmacy information in the medical record is accurate.
Scan hard-copy correspondence into patients' EHR records.
Help patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to the appropriate departments, and escalate for assistance as needed.
Assist with coordinating external referrals for patient care.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status, as needed.