Medical Services Coordinator - $500 Sign-On Bonus

LifeStance Health•Evansville, IN

4d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role provides quality customer service to in-person and remote patients and clinicians, helps with administrative and care-coordination tasks, and supports a positive, engaged office environment. The position is based at 7300 E Indiana St., Suite 103, Evansville, IN 47715. Compensation starts at $21.75 per hour, with potential quarterly bonuses or incentives, and the posting advertises a $500 sign-on bonus. The coordinator assists with patient-care processes such as prior authorizations, lab orders, patient letters, records requests, and required forms. The role handles calls and medication-related inquiries, maintains accurate pharmacy information, scans correspondence into patient records, helps patients use telehealth and the patient portal, triages urgent requests, and coordinates external referrals. The coordinator also provides administrative support to clinicians, including correspondence and assistance with patient termination processes. The role calls for strong customer service, communication, organization, attention to detail, sound decision-making, flexibility, and the ability to work independently and collaboratively. It involves handling sensitive and confidential information in accordance with HIPAA. The physical requirements include regularly sitting, standing, bending, talking, and hearing; frequently walking; and lifting or moving objects up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Professionalism, ethical conduct, relationship-building, flexibility, organization, attention to detail, and conflict-resolution skills.
Ability to regularly sit, stand, bend, talk, and hear; frequently walk; and lift or move objects up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree preferred.
One or more years of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Help foster a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork.
Facilitate communication among patients, medical staff, and pharmacies as needed.
Answer calls to the medical services line and assist with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
Ensure patient pharmacy information is accurate in the medical record.
Scan hard-copy correspondence into patients’ electronic health records.
Help patients access telehealth, resolve patient portal issues, and troubleshoot other problems.
Handle urgent requests promptly, triage patient issues, and direct or escalate them to the appropriate department or person.
Assist with coordination of external referrals for patient care.
Provide general administrative support to clinicians, including sending letters and faxes and addressing administrative questions or duties.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status as needed.
Behave ethically and ensure conduct aligns with company standards and values.
Establish and maintain positive internal and external working relationships and cooperate with others to set goals, resolve problems, and make decisions.
Look for ways to improve processes and performance; assess problems, gather relevant information, develop solutions, and make recommendations or resolve issues.
Adapt responsibilities to changing company needs.
Set priorities, develop work schedules, monitor progress, and track details and information accurately.
Work cooperatively to resolve conflicts and express disagreements without disparaging others or affecting patient care.