Medical Coordinator

EIHAB HUMAN SERVICES•New York, NY

6d•$22 - $23•Onsite

About The Position

The Medical Coordinator / Shift Supervisor coordinates medical and health appointments, follow-up care, treatments, referrals, and protocols for individuals served in a residential program. In collaboration with the Nursing Department, staff, and management, the role helps ensure care complies with state and federal regulations, agency policies and procedures, and the agency’s mission. The position maintains medical and health documentation, conducts monitoring checks, and serves as a liaison among the residential program, other provider agencies, care coordination teams, and attending or referring physicians. The role supports individuals with intellectual disabilities and mental health needs in pursuing goals and valued outcomes, developing skills, and receiving appropriate residential services. It helps maintain a safe, supportive, therapeutic home environment that fosters rehabilitation and independence. The Medical Coordinator / Shift Supervisor trains, plans, supervises, and coordinates staff services and interactions with individuals; maintains program and medical oversight systems, including quality assurance; and supports the Residential Manager in operating the program in compliance with agency policy and state regulations. This is a full-time, day-shift position at the Main Office in Springfield Gardens, New York. The listed salary range is $22.25–$23.25 per hour. The position may require extended day-to-day hours.

Requirements

Associate degree in a human service-related field or equivalent credits, six years of work experience serving the OPWDD population with intellectual/developmental disabilities, and at least three years in a supervisory role; or a high school diploma/GED, ten years of relevant OPWDD work experience, and at least five years in a supervisory role.
Valid New York State driver’s license.
Ability to interact professionally and ethically with individuals and staff; understand and implement service plans; and complete required documentation clearly, legibly, and on time.
Passion and desire to work with people with intellectual disabilities and other physical or mental disabilities.
Knowledge of basic human physical and psychological needs, basic health and safety precautions, simple nursing care, first aid, behavior management, and personal and environmental hygiene.
Ability to write objective, professional progress and behavior reports and act as a liaison between program planning teams.
Ability to use computers and other electronic equipment and interact with individuals, community members, and treatment-team members.
Ability to read and comprehend technical training manuals and follow written and oral instructions.
Ability to learn basic operation and maintenance of adaptive equipment; be supportive, patient, and a team player.
Ability to observe, record, and report individuals’ behavior, attitude, and physical condition, and promote individual self-advocacy during medical assessments.
Ability to work extended day-to-day hours, prioritize conflicting deadlines, and approach tasks in an organized, proactive, detail-oriented manner.
Ability to obtain SCIP, First Aid/CPR certification, and Medication Administration Training.

Nice To Haves

Bachelor’s degree in a human service-related field, five years of work experience serving the OPWDD population with intellectual/developmental disabilities, and at least two years in a supervisory role.
SCIP, AMAP, and CPR/First Aid certifications.
Familiarity with OPWDD regulations.

Responsibilities

Supervise and manage day-to-day residential program operations, including assigning staff to tasks, supervision levels, and activities according to operational procedures and regulatory staffing ratios.
Communicate and uphold the organization’s mission, vision, and values.
Monitor and ensure daily individual programming documentation is complete and accurate; review medical, program, and QIDP records for compliance.
Review general events and incidents, identify risks, develop corrective plans, and maintain systems that protect individuals’ health and safety.
Serve as a primary contact for doctors’ offices and medical staff, and coordinate communication with nurses, physicians, support coordinators, pharmacists, staff, management, and interdisciplinary teams.
Meet weekly with the Registered Nurse and schedule medical, dental, psychiatric, and other clinical appointments; ensure ordered follow-ups occur and medications and supplies are available, properly stored, and inventoried.
Accompany individuals to community medical appointments, remain with them throughout appointments, advocate for quality care and self-advocacy, communicate relevant information, and ensure physician instructions and recommendations are understood and followed up.
Maintain organized medical records, consultation visit summaries, medication administration records, prescriptions, and related documentation; ensure records meet OPWDD and agency requirements.
Ensure medications are ordered on time, administered as prescribed, and accurately recorded; monitor medication administration stations and equipment and ensure medication-error procedures are followed.
Conduct morning, meal, and medication observations; ensure safeguards, protective oversight plans, schedules, and procedures are followed and individuals are appropriately dressed and groomed before leaving the residence.
Ensure lunches and snacks are taken and align with individual diets and meal plans; ensure weekly body weights are taken and documented.
Conduct daily facility walk-throughs and check fire safety equipment, seasonal equipment, furniture, hazards, cleanliness, and needed supplies; submit maintenance requests and follow up on repairs and furnishings.
Monitor program vehicles and staff compliance with driving procedures and travel-log completion.
Direct staff in services that build individuals’ life skills, independence, social and community participation, appropriate behaviors, and health and safety skills.
Collaborate with interdisciplinary and clinical teams to support continuity of care and implement team recommendations and medical procedures.
Attend required meetings, staff development and training programs, service meetings, and agency-wide management meetings.
Provide direct-care coverage and perform direct-care responsibilities when needed, including coverage for staffing shortages, vacant positions, or leave.
Complete other projects and duties assigned by supervisors.