Marketing Specialist Jobs

About The Position

Requirements

• Three years of experience gained in administrative marketing support and or retails sales or other related responsible work that enabled applicant to gain knowledge of marketing and customer service.
• Two years of progressive experience that provided background in customer relations and customer services in a retail and or services environment.

Nice To Haves

• One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a four year bachelor s degree for three years of general experience.

Responsibilities

• Supports the Marketing Communications Coordinator E-Commerce by using Facebook, YouTube, Twitter, and other digital marketing channels including, but not limited to, email and SMS.
• Uses social media to monitor, respond, and engage within corporate branding standards.
• Uses digital marketing channels, including but not limited to email and SMS, to communicate sales and promotions to customers.
• Interacts directly with customers to promote the brand and resolve disputes professionally.
• Serves as a brand advocate and supporter of the NEX community, responsible for externally engaging in conversations with customers.
• Demonstrates skill in understanding, selecting, and utilizing appropriate digital marketing tools.
• Monitors and engages across social media channels while enforcing standards related to timelines, professionalism, and customer support.
• Communicates company success stories related to digital media initiatives.
• Serves as the company subject matter expert for operation and management of a comprehensive external contractor email service, including: List maintenance, List importing, Customer authentication, Establishing and maintaining customer mailing preferences, Setting up triggered emails, Monitoring metrics, Performing related email marketing tasks.
• Monitors the NEX email list for hygiene and quality control, ensuring additions, changes, and deletions are processed accurately and implements corrective action as needed.
• Develops and manages the schedule for email distribution supporting NEX store promotions, online promotions, and the NEX digital flyer, including setup and QA of versions.
• Organizes and plans content and promotional offers for digital customer communications.
• Develops and communicates procedures and policies for digital communications sent to customers on behalf of stores; coordinates the creation, approval, and distribution of digital communications.
• Tracks, analyzes, and reports performance metrics for digital marketing campaigns.
• Performs other related duties as assigned.

Benefits

• benefit eligible