Marketing Operations Specialist

Accenture Federal Services•Washington, DC

2d•$57,300 - $115,800•Hybrid

About The Position

Accenture Federal Services is seeking a Marketing Operations Specialist to support product and delivery teams within a marketing and communications team. The position combines marketing operations and agile delivery: maintaining marketing technology, data, and campaign processes while driving agile delivery across multiple workstreams. The specialist will work independently and build relationships across product, marketing, creative, content, operations, and client stakeholder groups, contributing to operational excellence, delivery transparency, and agile maturity. The role requires onsite work in Washington, DC, one day per week.

Requirements

At least 2 years of experience in marketing operations, marketing technology, or campaign operations, and/or as a Scrum Master, Agile Delivery Lead, Project Manager, or in a similar role supporting cross-functional product or marketing teams; experience in both areas is strongly preferred.
Hands-on experience with a marketing automation platform such as HubSpot, Marketo, Pardot, or Eloqua and a CRM such as Salesforce or Microsoft Dynamics.
Working knowledge of marketing data and metrics, including funnel reporting and list management.
Demonstrated experience facilitating Agile ceremonies, with working knowledge of Agile and Scrum principles, backlog management, capacity planning, and continuous improvement.
Experience managing multiple concurrent workstreams, timelines, dependencies, risks, and competing priorities in a fast-paced delivery environment.
Proficiency with work-management and collaboration tools such as Jira, Azure DevOps, and Confluence, and reporting tools such as Excel, Tableau, or Power BI.
Ability to build delivery metrics and dashboards and prepare executive-ready status communications that clearly convey progress, risks, dependencies, and decisions.
Experience collaborating with product, marketing, creative, content, operations, and client stakeholder groups.
Must be willing to work onsite in Washington, DC one day per week.
US work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

Scrum or Agile certification, such as CSM, PSM, SAFe, or equivalent.
Working knowledge of SQL, HTML/CSS, or workflow automation tools.
Experience in a marketing agency, professional services, or client-facing environment.

Responsibilities

Administer and optimize marketing technology platforms, including marketing automation, CRM, and campaign management tools, and maintain their integrations.
Support campaign execution by building, quality-checking, and launching emails, forms, landing pages, and audience segments to established standards and timelines.
Manage lead and contact data processes, including routing, scoring, lifecycle stages, list hygiene, and naming conventions; document workflows and platform standards.
Build and maintain dashboards and recurring reports on campaign performance, funnel metrics, and operational health, and provide insights and recommendations.
Support marketing product teams with planning, prioritization, backlog management, and delivery execution.
Facilitate Agile ceremonies, including sprint planning, standups, retrospectives, reviews, and backlog refinement.
Manage timelines, dependencies, and competing priorities across teams and initiatives; track progress, identify risks, and drive issue resolution.
Partner with team leads and stakeholders to align priorities, capacity, and delivery commitments, and report on team performance through metrics and status communications.
Coach teams on Agile best practices and continuous improvement, identifying opportunities to streamline processes, automate manual work, and improve ways of working.