Logistics Analyst Jobs

About The Position

Requirements

• 2–4 years of experience in IT asset management, logistics, or network operations support, including exposure to hardware maintenance contracts and OEM support portals.
• Working understanding of enterprise hardware support structures, such as 8x5xNBD and 24x7x4-hour response times, and hardware-bound software licensing.
• Familiarity with enterprise CMDB/ITAM tools, such as ServiceNow or Flexera.
• Working knowledge of physical network components, including form factors, chassis modules, and power supplies, sufficient to communicate inventory and maintenance needs to engineers and vendors.
• Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English, and communicate effectively in English verbally and in writing with employees, customers, vendors, and other business partners.
• Bachelor’s degree in Supply Chain Management, Logistics, Information Systems, Network Engineering, or a related field.
• Residence in the United States and legal authorization to work in the U.S.; sponsorship needs must be disclosed during the application process.
• Ability to perform the stated physical demands, including prolonged computer use and viewing a computer screen.

Nice To Haves

• Experience with OEM vendor portals, such as Cisco Commerce Workspace / CCW.
• Experience coordinating technology freight, working with freight forwarders, or supporting cross-border shipments and customs documentation.

Responsibilities

• Track, renew, and audit hardware maintenance contracts in partnership with the IT Manager and procurement; monitor coverage across sites, confirm it meets facility SLAs, and escalate coverage gaps or upcoming expirations.
• Track embedded hardware licensing and verify required licenses before, during, and after network equipment deployments; escalate compliance issues.
• Coordinate shipments of critical, heavy, and sensitive network infrastructure with network engineering, vendors, and freight partners, aligning deliveries with deployment schedules and site maintenance windows.
• Open and track OEM RMA cases and coordinate replacement shipments under active maintenance contracts during site network outages.
• Maintain spares inventory records and support replenishment of regional spares pools.
• Maintain accurate CMDB records, including mappings between hardware serial numbers, license keys, support contracts, physical locations, and expiration dates; perform regular data-quality checks.
• Work with network engineering teams to record maintenance schedules, hardware refreshes, and firmware or hardware patch dependencies required by OEMs to maintain support validity.
• Coordinate recovery of decommissioned network equipment; support license detachment and reuse, confirm factory resets, arrange pickups with certified ITAD vendors, and maintain chain-of-custody records.
• Prepare regular reports on contract coverage, upcoming renewals, inventory status, and open RMAs for the IT Manager and stakeholders.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match
• Seven company holidays
• Generous paid time off
• Continuous training and professional development